Renewals Manager - APJ

About the Role

We’re looking for an early-career Renewals Manager to support our growing APJ customer base. This is a hands-on, individual contributor role designed for someone with 2–3 years of experience in a SaaS commercial or customer-facing role who is ready to take ownership of renewal execution for a defined book of business. You’ll work closely with Customer Success, Account Management, and Sales to manage renewal timelines, identify risk, and deliver value-aligned renewal outcomes. This role is intentionally scoped for developing talent - it is not a senior or strategic renewals role - and offers a strong foundation for building renewal expertise, commercial judgment, and long-term growth at Abnormal.

Who you are

• An accountable owner of renewal execution who is comfortable managing outcomes with guidance and partnership

• Commercially curious and motivated to develop negotiation and deal-structuring skills

• Proactive in identifying renewal risk and escalating or addressing issues early

• Comfortable managing multiple priorities across a defined book of business

• A clear, professional communicator with the ability to engage customer stakeholders effectively

• Data-informed, with an interest in forecasting, planning, and prioritization

• A collaborative teammate who builds trust with Customer Success, Sales, and cross-functional partners

What you will do

• Own and execute the end-to-end renewal process for a defined set of accounts or territory, from early engagement through close

• Manage renewal timelines and customer communication to ensure timely, predictable outcomes

• Partner closely with Customer Success and Account Management to maintain strong customer health and retention

• Proactively identify renewal risk indicators and contribute to mitigation plans in partnership with cross-functional teams

• Support renewal strategy and participate in contract and pricing discussions that balance customer needs with Abnormal’s business objectives

• Assist with pricing conversations, contract execution, and renewal documentation with appropriate guidance

• Identify and support expansion opportunities, including licensing true-ups and value-based upsells, in partnership with Sales and Account Management

• Deliver accurate renewal forecasting and reporting, leveraging data to inform prioritization and next steps

• Use customer insights to support value-based renewal conversations and positioning

• Collaborate with channel and partner teams to help ensure smooth, aligned renewal experiences

Must Haves

• 2–3 years of experience in Renewals, Customer Success, Account Management, or a related SaaS commercial role

• Experience supporting or owning contract renewals, including exposure to negotiation and close

• Foundational understanding of customer lifecycle management and common renewal risk indicators

• Experience participating in pricing, terms, or objection-handling conversations with customer stakeholders

• Ability to assess customer health signals and translate insights into renewal actions

• Proficiency with CRM systems (e.g., Salesforce); Gainsight experience is a plus

• Strong organizational and analytical skills to support forecasting, reporting, and renewal planning

• Ability to ramp quickly on new products, processes, and tools

#LI-LR1

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.