Renewal Specialist

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The Renewal Specialist is responsible for protecting and growing recurring revenue through the timely and accurate renewal of OEM hardware and software maintenance contracts and SaaS subscription agreements. This role manages the end-to-end renewal lifecycle for an assigned portfolio of customers, partnering closely with Sales, Customer Success, and internal operational teams to ensure high renewal rates, customer satisfaction, and forecast accuracy.

The Renewal Specialist serves as a trusted partner to customers and internal stakeholders by proactively managing upcoming expirations, preparing and delivering renewal quotes, addressing pricing and contract questions, and supporting renewal and expansion opportunities.

Key Outcomes & Success Metrics:
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Maintain high on‑time renewal execution and renewal rates

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Minimize churn and revenue erosion across assigned accounts

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Deliver accurate and timely renewal quotes and proposals

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Maintain clean, accurate renewal pipeline and activity data in Salesforce

Duties/Responsibilities :
Renewal Lifecycle Management

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Proactively manage the renewal lifecycle for assigned accounts, beginning 90–120 days prior to contract expiration

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Monitor and manage a pipeline of expiring OEM maintenance and SaaS subscription agreements to ensure timely renewal execution

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Identify renewal risks early and coordinate with internal teams to mitigate churn

Quoting, Pricing & Contract Support

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Validate and process customer renewals, ensuring booking accuracy and compliance with established documentation and approval standards.

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Prepare, deliver, and manage accurate renewal quotes and proposals in accordance with customer, partner, and OEM terms

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Respond to customer and partner inquiries related to pricing, coterming, reinstatements, and contract structure

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Assist with renewal negotiations in alignment with company pricing guidelines and approval processes

Revenue Protection & Growth

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Protect existing maintenance and subscription revenue by reinforcing pricing discipline and minimizing unnecessary margin erosion during the renewal process.

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Support expansion opportunities by partnering with Sales and Customer Success as appropriate

CrossFunctional Collaboration

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Partner closely with Sales, Customer Success, Finance, and Operations to ensure a seamless renewal experience

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Serve as a primary point of contact for assigned clients, resolving inquiries independently and escalating to internal or external teams when needed to ensure prompt resolution. Further escalating operational risks or transaction blockers to Renewal Manager as appropriate to ensure timely resolution.

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Cultivate vendor relationships to improve communication, secure competitive pricing, and expedite special pricing or deal registration requests.

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Partner with Accounts Receivable to help manage invoice aging and resolve outstanding payment issues for assigned accounts.

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Collaborate with Accounts Payable to investigate and resolve held bills, ensuring timely payment processing and maintaining vendor satisfaction.

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Provide end-to-end operational support throughout the quote-to-cash cycle, ensuring accuracy, efficiency, and alignment with client expectations.

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Engage internal and external support teams to resolve customer questions or issues impacting renewal outcomes

Systems, Data & Forecasting

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Accurately document all renewal activity, customer communication, quotes, and outcomes in Salesforce

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Maintain organized records of past quotes and renewals to support quoting and forecasting

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Maintain disciplined Salesforce updates and renewal forecasting hygiene to support revenue visibility and predictability.

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Leverage historical renewal data and trends to inform pricing decisions and renewal planning

Continuous Improvement

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Contribute to process improvements that increase renewal efficiency and customer satisfaction

Education and Experience:
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Bachelor’s degree preferred, or equivalent relevant experience

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2–3 years of experience in Sales Support, Renewals, Customer Operations, or a related role

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Experience in the technology industry (OEM hardware, software, SaaS, or subscription based models preferred)

Knowledge, Skills, & Abilities :
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Proven ability to work in a high‑volume, fast‑paced renewal or sales environment

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Strong written and verbal communication skills with the ability to clearly articulate pricing, terms, and next steps

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Excellent organizational, time management, and multitasking skills

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Strong analytical and mathematical aptitude, including the ability to calculate margins using cost‑plus, list‑based, and flat GPM% models

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Ability to work independently while collaborating effectively with cross‑functional teams

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Experience using Salesforce or similar CRM systems (required)

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Moderate proficiency in Excel

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Detail‑oriented with a strong focus on accuracy and follow‑through

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Customer‑focused mindset with the ability to maintain professionalism in sales‑centric environments

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Strong work ethic and commitment to a positive, balanced work environment

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

- Medical, Dental, and Vision Insurance

- 401(k)

- Paid company holidays

- Paid time off

- Paid parental and caregiver leave

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Use of AI:

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected].

You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.