Renewal Specialist (Tech Touch) (Remote)

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Remote positions open to candidates located in the United States.

The Opportunity
Join our team as the central driver for our customer renewals. As a Tech Touch Renewal Specialist, you'll be the primary link between our CSMs and customers—ensuring that upcoming renewals are handled accurately and closed efficiently. You will own the full renewal motion: researching account health, crafting pricing quotes, and negotiating terms to secure our revenue.
This role is ideal for someone who is highly organized and thrives on ownership. You’ll be the person the team counts on to manage a high volume of opportunities, handle customer objections with ease, and ensure every deal is documented perfectly in our systems.

What You'll Do

• Portfolio Ownership: Manage all renewal opportunities within your assigned portfolio, researching customer health and account status to stay ahead of potential issues.

• CSM Collaboration: Partner closely with Tech Touch CSMs to strategize on their accounts, aiming to maximize bookings and provide a seamless experience for the customer.

• Proactive Discovery: Lead direct conversations with customers to understand their needs and handle objections, ensuring we can predictably close every opportunity.

• Negotiation: Work with customers to prevent churn and secure optimal contract terms that benefit both the customer and the company.

• Pricing & Quoting: Generate accurate renewal quotes using pricing strategies that meet our established standards and policies.

• Pipeline Forecasting: Manage your 30, 60, and 90-day pipeline with precision, providing daily and weekly forecasts and meeting regularly with the Renewal Specialist Director.

• Data Excellence: Maintain impeccable administration of your opportunities in Salesforce, including the thorough and accurate completion of deal sheets for every deal.

• Target Achievement: Focus on meeting and exceeding your individual bookings targets and quotas to support our overall growth.

What You Bring

You are a specialist who stays calm while managing a large volume of details and takes pride in being the person who makes the renewal process run smoothly.

• 1+ years of experience in renewals, sales operations, or account management, preferably in a fast-paced environment where you've managed a high volume of accounts.

• Strong organizational skills with a natural ability to track dozens of moving parts, manage a pipeline, and follow through on tasks without being asked twice.

• Direct communication style. You write clear, professional emails, feel comfortable leading negotiations, and know how to explain pricing details to customers.

• Process-oriented mindset. You enjoy the "administration" side of sales—ensuring Salesforce records are perfect and deal sheets are complete.

• Collaborative approach. You can build strong working relationships with CSMs and work together to find the best path forward for every customer.

Bonus points if you have:

• Extensive experience with Salesforce.

• Experience working with Tech Touch or high-volume customer segments.

• A background in SaaS or subscription-based contracts.

Why You'll Love It Here

• Talented and Dynamic Team: You’ll work with a diverse group focused on building great services that help our customers succeed and stay on our platform.

• Remote Flexibility: This is a fully remote role, giving you the autonomy to manage your schedule and workspace effectively.

• Clear Impact: You will gain a deep understanding of the renewal lifecycle and see exactly how your work contributes to the company’s bottom line.

• Continuous Learning: We support your professional growth through certification bonuses and tuition reimbursement programs.

The compensation for this position ranges from $52,000 - $57,000 including base, bonuses and commissions.

We will accept applications until 2/26/26.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.