Renewal Specialist (SMB) (Hybrid)

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Remote positions open to candidates located in the United States.

The Opportunity
We are looking for an SMB Renewal Specialist to take full ownership of the renewal process for our Small and Mid-Sized Business customer base. In this role, you will be the primary driver behind keeping our customers on board, working closely with CSMs and Account Managers to identify account risks early and close renewals that reflect the true value of our platform.
This position is ideal for someone who is highly organized and feels at home leading renewal and pricing conversations. You’ll need to balance a helpful, customer-first mindset with the discipline required to hit your targets and contribute to the company's success in a fast-moving environment.

What You'll Do

• Portfolio Management: Manage all renewal opportunities for your assigned accounts and research customer health to identify risks or expansion opportunities before the contract ends.

• Team Collaboration: Partner with SMB CSMs and Account Managers to plan renewal strategies that secure the best outcome for both the customer and the company.

• Discovery & Negotiation: Speak directly with customers to understand their needs, resolve objections, and negotiate terms that prevent churn while maintaining fair contract standards.

• Pricing & Quoting: Draft and send accurate pricing quotes that follow company policy, ensuring customers have everything they need to sign off.

• Pipeline Tracking: Maintain a clear 30, 60, and 90-day view of upcoming renewals, providing regular updates to the Regional Director on what is expected to close.

• Salesforce Administration: Keep every record updated in Salesforce. You’ll be responsible for completing deal sheets and ensuring all data is accurate for every opportunity.

• Meeting Targets: Focus on reaching and exceeding your assigned bookings targets and quotas each month and quarter.

What You Bring

You are someone who stays organized when managing a high volume of tasks and genuinely enjoys the process of moving a deal from a quote to a final signature.

• 1+ years of experience in renewals, account management, or sales support. You should be comfortable managing a fast-moving pipeline of deals.

• Reliable organizational skills. You can track multiple deadlines and follow up with customers and internal teams without things slipping through the cracks.

• Clear communication style. You write clear emails, speak confidently during negotiations, and know how to explain pricing or contract details simply.

• Problem-solving mindset. You don't just wait for a renewal to happen; you look for ways to resolve issues early if a customer seems hesitant.

• Team-first attitude. You work well with different personalities and can build a solid working relationship with your CSM and AM partners.

Bonus points if you have:

• Hands-on experience with Salesforce

• Experience working with SMB (Small to Medium Business) accounts.

• A basic understanding of subscription-based contracts and pricing.

Why You'll Love It Here

• Productive Team Environment: Work with a group focused on practical results and helping customers get the most out of our platform.

• Remote Work: This role is fully remote, giving you the independence to manage your own schedule and workspace.

• Clear Visibility: You will see exactly how your work impacts the company’s bottom line, gaining a deep understanding of how SaaS businesses retain their customers.

• Growth & Learning: We support professional development through certification bonuses and tuition reimbursement programs.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.