Renewal Executive

About Us:

The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.

Our commitment to diversity and inclusion in the workplace:

At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

About the role:

The FT Professional Renewal Executive is responsible for renewing and retaining an allocated bank of business of Corporate and Education FT customers, ensuring KPI targets are achieved and maintained in support of revenue targets.

Key responsibilities:

• Ensure the allocated bank of business is renewed in a timely and efficient manner.

• Identify upsell accounts within the assigned bank of business.

• Negotiate with the appropriate client contacts to ensure renewals and upsell opportunities are maximised.

• Ensure customer issues are handled consistently and effectively.

• Maintain accurate information within Salesforce and ensure dates of all renewals are well planned and work commences two months in advance.

• Promote the retention of the existing customer base through the renewal process.

• Have the ability to speak with confidence on the FT’s value proposition.

• Maintain customer relationships over the phone and by email.

• Act as a first-point of contact for commercial client enquiries.

• Continue to develop productive working relationships with all internal departments.

• Working closely with peers to ensure flexible processes and procedures are identified and implemented to support targets within the Fast Track team.

• Maintain knowledge of company policies and procedures and use as appropriate using best judgement.

Required skills and experience

• Experience in customer service, business support and/or sales experience.

• Excellent organisational skills and ability to work under pressure to meet deadlines.

• Demonstration of influencing and negotiation skills to gain commitment from clients.

• Must be able to prioritise, meet deadlines and manage multiple tasks, client queries and subscription renewals.

• Good interpersonal and communication skills – must listen well and be able to adapt communication style to the audience.

• Ability to work collaboratively as part of a team to succeed.

• High level of initiative and motivation.

• Detail-oriented, thorough and accurate.

What’s in it for you? Our Benefits:

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leaves, flexible working (including working from home), health coverage (medical & dental), and company match and enhanced family leave packages. Full details of our benefits can be found here.

Further Information:

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.