Renewal Desk Associate

We are seeking a dedicated Renewal Desk Representative to join our team. This role is pivotal in maintaining strong customer relationships and driving recurring revenue by managing the end-to-end renewal process. As the Renewal Desk Representative, you will own a renewal quota, work directly with customers, and ensure seamless contract renewals. Familiarity with Salesforce CPQ is essential to succeed in this role.

Key Responsibilities

• Renewal Ownership:

• Manage a portfolio of customer accounts and own the renewal process to meet or exceed assigned renewal quota.

• Proactively engage with customers to ensure timely renewals and maintain high retention rates.

• Customer Engagement:

• Build strong relationships with customers by understanding their needs and addressing any renewal-related concerns.

• Act as the primary point of contact for renewal discussions, including pricing adjustments, term negotiations, and product upgrades.

• Salesforce CPQ Expertise:

• Use Salesforce CPQ to generate, update, and manage renewal quotes.

• Ensure accuracy in contract terms, pricing, and product configurations.

• Process Management:

• Track and monitor upcoming renewals using Salesforce and other internal tools.

• Collaborate with internal teams, including Sales, Account Management, and Customer Success, to ensure a smooth renewal process.

• Reporting and Metrics:

• Maintain accurate renewal forecasts and pipeline updates.

• Provide insights on customer trends and renewal performance metrics.

Requirements:
2+ years of experience in a customer-facing role, preferably in renewals, sales, or account management.

• Prior experience managing a quota or revenue target.

• Technical Skills:

- Proficiency in Salesforce and Salesforce CPQ is required.

- Strong understanding of subscription-based contracts, pricing, and renewal processes.

• Soft Skills:

- Excellent communication, negotiation, and interpersonal skills.

- Strong problem-solving abilities and attention to detail.

- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Preferred Qualifications:

- Experience in a SaaS or subscription-based business model.

- Knowledge of upselling and cross-selling strategies is a plus.

Benefits:
• Competitive compensation
• Community-driven culture with employee events
• Generous time off
• Best-in-class benefits
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organisational culture