Renewal Coordinator

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary:

The Renewal Coordinator supports OpenGov’s contract lifecycle by supporting and executing defined renewal activities from end to end under established processes and guidance. This role ensures timely, accurate renewals by generating quotes, coordinating approvals, managing customer outreach, preparing renewal documentation, and escalating exceptions per documented procedures to Customer Success and U.S. stakeholders. The coordinator acts as the primary point of contact for administrative renewal communication while maintaining adherence to defined renewal strategies, risk criteria, and customer experience standards in alignment with internal teams.

Responsibilities:

• Execute assigned steps of the full renewal cycle for assigned customer accounts, including generating quotes, validating pricing and terms, confirming renewal details, and coordinating contract execution in accordance with standard workflows and playbooks.

• Communicate directly with customers by email using approved templates and guidance regarding renewal reminders, confirmations, required documentation, timelines, and general questions.

• Validate all quote components, including SKU accuracy, pricing, term dates, discounts, and policy alignment against established guidelines.

• Coordinate and route approvals for pricing exceptions, billing exceptions, contract deviations, and other non-standard renewal requests following defined escalation paths.

• Collaborate with Deal Desk, Accounting, Finance, Legal, Sales, and Customer Success to share information, coordinate handoffs, and support accurate booking.

• Maintain updates to renewal forecasts, customer intent, risk indicators, and renewal likelihood in Salesforce as directed and based on available data.

• Identify and escalate predefined renewal risks such as churn signals, non-responsiveness, billing issues, usage concerns, or pricing exceptions according to the Renewal Playbook.

• Ensure customer documentation including purchase orders, order forms, and contract signatures is complete and compliant prior to submission.

• Follow the Renewal Playbook for communication steps, timeline expectations, escalation procedures, and standardized workflows.

• Participate in guided process improvements, documentation updates, and template and playbook enhancements.

• Support operational consistency by identifying and raising workflow gaps, inefficiencies, or training opportunities to the manager or senior team members.

Requirements and Preferred Experience:

• 1 to 3 years of professional experience or relevant internship, academic, or early-career experience in renewals, sales, account management, customer success, or quote to cash functions.

• Experience using Salesforce CRM, with familiarity in quoting, contract management, or subscription management workflows preferred but not required.

• Strong written communication skills for customer-facing email communication.

• High attention to detail, especially in reviewing pricing, dates, terms, and customer documentation.

• Ability to work within SLAs, manage assigned high-volume workloads, and maintain accurate records.

• Ability to collaborate effectively with US-based teams across different time zones with manager support.

• Preferred experience with SaaS subscription renewals, government procurement processes, or reseller and cooperative contract workflows.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.