Renewal Account Manager

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Renewal Account Manager

As part of a high-performing, fast-paced and collaborative Renewal Sales team, you as the Renewal Account Manager will partner with the Account Executive and other internal stakeholders to lead the development of renewal strategies and drive renewal execution with our customers.

To be successful in this role, you need:

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Demonstrated ability to work a renewal cadence within a sales territory, taking action several quarters ahead of a service end date to determine renewal readiness and engage with appropriate stakeholders as needed to mitigate renewal risk while also managing in-quarter renewals

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Track record building relationships with peers and cross-functional stakeholders including Sales, Sales Operations, Deal Desk, Legal, and Partner teams

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Ability to negotiate large, complex contracts

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Creative problem-solving skills and initiative to identify areas of process improvement and efficiency

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Commitment to producing a weekly, accurate forecast for both in-quarter and out-quarter renewals

Some of the tools and resources we will equip you with include:

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Training: Start with Value, which is our 15-day training program focused on equipping our sales new hires with the skills and knowledge needed to be successful out in the field, like ValueSelling Framework training.

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Growth: Growth opportunities available through promotion and participation like Appian MBA, a development program devoted to shaping managers in the areas of leadership and communication.

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Culture: You will directly contribute to our double-digit year over year growth backed by a world-class collaborative sales organization. In addition, Appian offers a competitive salary and generous benefits; including a flexible time off allowance and great perks.

Learn more about how you can grow your career in sales at our blog.

Basic qualifications:

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8+ years demonstrated success in a renewal, sales, and/or customer success capacity within the SaaS and/or technology industry

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Demonstrated consistent quota attainment

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Bachelor’s degree (or higher level education) required

• Spanish and English Language skills.

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.

• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.

• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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