Remote Support Engineer II - Identity & Access Management

At Coretelligent, we take ownership of the technology our clients rely on every day.

We partner with growing, highly regulated organizations that need secure, dependable IT environments built to scale. Our role goes beyond support. We bring structure, clarity, and accountability to complex technology landscapes so leaders can move forward with confidence.

Over the past several years, Coretelligent has entered a new chapter. We have strengthened our leadership team, modernized our service delivery, and sharpened our focus on long-term client outcomes. Our work spans managed IT, cybersecurity, cloud, and strategy, delivered through a model designed for consistency, transparency, and trust.

We are building a team of professionals who care deeply about quality, ownership, and continuous improvement. If you value clear expectations, thoughtful collaboration, and work that genuinely matters to the businesses you support, you will feel at home here.

Job Overview

We are looking for a Remote Support Engineer I focused on Identity and Access Management (IAM) to support our client environments. This role is responsible for handling day-to-day user access, onboarding and offboarding, and end-user support in a fast-paced, client-facing environment. You will work across multiple clients, managing inbound requests and scheduled work while ensuring accuracy, security, and a high level of service.

This is an execution-focused role ideal for someone who is detail-oriented, process-driven, and comfortable handling a high volume of tickets while maintaining strong communication and documentation standards.

Key Responsibilities:

• Manage user onboarding and offboarding, including account creation, permissions, and workstation setup

• Perform Identity and Access Management tasks across Microsoft 365, Active Directory, and Google Workspace

• Handle inbound support requests via phone and ticketing system, resolving end-user issues in a timely manner

• Troubleshoot common issues across:

• Microsoft 365 (email, groups, permissions)

• Active Directory (user accounts, security groups, access)

• Connectivity (VPN, wireless, basic networking)

• End-user devices and peripherals

• Perform basic system checks and troubleshooting across desktops and servers

• Support virtual desktop environments (VMware Horizon, vSphere) at a basic level

• Maintain accurate and detailed ticket documentation, including steps taken and resolution

• Provide clear and timely communication to clients and internal teams on ticket status

• Follow established processes and workflows while maintaining quality and consistency

• Meet or exceed ticket volume, response time, and resolution metrics

Required Skills and Qualifications:

• 2+ years of experience in a help desk, service desk, or remote support role

• Hands-on experience with:

• Microsoft 365 administration

• Active Directory (user management, permissions, groups)

• Experience supporting end users across devices, applications, and connectivity issues

• Strong attention to detail, especially when managing user access and permissions

• Ability to manage multiple tickets and priorities in a fast-paced environment

• Strong communication skills with the ability to provide clear updates to non-technical users

• Experience working in an MSP or multi-client environment is strongly preferred

• Familiarity with VPNs, basic networking, and virtual desktop environments is a plus

Salary Range for this position (depending upon experience):

$55,000 - $70,000.00

This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.

What you’ll love about Coretelligent:

We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within! 

Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.

Perks: Fourteen holidays, including a day off on your birthday, flexible vacation, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 well-being allowance, and other health & wellness perks.

Equal Opportunity and Accessibility Commitment

Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more. Our focus is on creating an inclusive workplace where diversity is valued beyond compliance, ensuring that every team member feels respected, supported, and empowered to be their authentic selves.

Our Commitment to Fair Hiring & AI Usage:

Coretelligent is committed to a fair and transparent hiring process. As part of this, we use AI-assisted tools to support interview note-taking and documentation. These tools are used solely to assist our team and do not evaluate candidates or make hiring decisions. All candidate assessments and final decisions are made by our hiring team.

We are committed to using technology responsibly and maintaining an equitable process. If you prefer not to have AI-assisted note-taking during your interview, please let us know and we are happy to accommodate.

In compliance with the Colorado Anti-Discrimination Act (CADA), we do not request or consider age or age-adjacent information (such as graduation dates) during the hiring process. We encourage all qualified individuals to apply, regardless of age.

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA); please review our CCPA Notice for California Residents here for more information on how we collect and use your personal information.

We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to [email protected] for necessary arrangements.

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E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.

As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.

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