Remote Office Support Administrator (ABA Therapy) - EST hours

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are hiring!

We are currently looking for a perceptive and intuitive individual for a Remote Office Support Administrator role to our client providing Applied Behaviour Analysis (ABA) Therapy services in the USA . This role requires a minimum of 6 months to 1 year of experience/knowledge in the Healthcare Industry (ABA preferred).

PLEASE NOTE:

• Working Hours: This role requires you to work USA hours, Mon – Fri from 9am to 6pm EST (15h00 to midnight South African time; subject to change based on daylight savings)
• Work Environment: This is a fully remote working role.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered

Responsibilities:

• Provide day-to-day administrative and operational support to healthcare and billing teams
• Perform accurate data entry and maintain up-to-date internal records and systems
• Communicate effectively with internal teams and admin to ensure seamless task execution
• Assist with tracking claims, authorizations, and documentation related to billing workflows
• Use platforms such as HubSpot, CentralReach, ClickUp, and Brillium to manage workflows and updates
• Prepare and maintain reports and trackers using Excel, PDFs, and Outlook
• Flag and resolve process delays or inefficiencies where applicable
• Ensure compliance with internal policies and industry-specific procedures

Requirements:
• 6 months – 1 year experience in the Healthcare Industry (ABA experience preferred)
• Strong communication skills – able to clearly convey ideas, comprehend and respond to clients or admin, and engage effectively with team members
• High attention to detail – consistent, accurate, and thorough in task execution
• Strong technical proficiency – understands back-office functions and can identify or solve workflow issues
• Effective time management – able to handle multiple tasks, prioritize, and meet deadlines in a fast-paced environment
• Familiarity with HubSpot or a similar CRM is a plus
• Experience using systems such as CentralReach, ClickUp, or Brillium is advantageous
• Proficient in MS Office (Excel, Outlook)

If you are not contacted within 14 working days, please consider your application unsuccessful.