Remote Healthcare Virtual Assistant

About Genesis Orthopedics & Sports Medicine

Our goal is simple: to free our patients to be more active, more athletic, and to move freely in their bodies. We believe quality orthopedic care should be accessible to everyone, regardless of insurance status or background. Our team is focused on building a healthcare delivery model that provides high-quality, affordable care for all.

We are seeking a detail-oriented Remote Healthcare Virtual Assistant to support our clinical and administrative teams. This role is ideal for someone with experience working within U.S. healthcare systems who thrives in a fast-paced environment and enjoys helping improve patient access to care.

Position Summary

This position provides remote administrative and operational support to a busy orthopedic practice. The role involves managing patient communications, supporting clinical workflows, and assisting with insurance and documentation processes to help ensure patients receive timely care.

Responsibilities

• Convert patient voicemails into telephone encounters and route appropriately
• Monitor and respond to incoming inbox messages
• Assist with FMLA and disability paperwork coordination
• Support patient intake coordination and intake management
• Assist with prior authorizations and insurance documentation
• Enter and manage information within the electronic health record (EHR)

• Scribing into electronic health record (EHR)
• Communicate with internal clinical and administrative teams to resolve patient needs
• Maintain professionalism, accuracy, and confidentiality at all times
• Support a high-volume healthcare environment while maintaining attention to detail.

Requirements:
Experience

• Minimum 2 years experience working with U.S. healthcare systems
• Experience with medical administrative tasks such as prior authorizations, inbox management, or intake coordination
• Experience using EHR/EMR systems (Epic experience preferred)
• Experience communicating with patients or clinical staff

Skills

• Excellent written and spoken English communication skills
• Strong organizational and multitasking abilities
• High attention to detail
• Ability to work independently in a remote environment
• Reliable internet connection and quiet work environment

Preferred Background

Candidates with one of the following are highly preferred:

• Registered Nurse (RN)
• Pharmacy background
• Medical administrative experience supporting U.S. healthcare practices

Schedule

• Ability to support U.S. clinic hours

Benefits:
• Flexible schedule
• Paid time off