Remote Deposition Service Rep

Confidential

Glen Carbon, Illinois permanent

Posted: April 13, 2026

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Quick Summary

The remote deposition services representative position play an important role in ensuring a smooth deposition experience for clients.

Required Skills

Customer Service Technical Support Troubleshooting Communication Attention to Detail Multitasking Problem Solving Videoconferencing

Job Description

Position Summary:

The remote deposition services representative position play an important role in ensuring a smooth deposition experience for clients. This position is responsible for shipping out equipment to deponents, guiding deponents through remote attendance to depositions, and troubleshooting technical difficulties. Comprehensive training will be provided. This is a full time, in office position that reports to the Video Manager.

Qualifications:

Our ideal candidate should possess the following qualifications:

Strong customer service skills with the ability to remain patient and professional under pressure

Experience providing basic technical support

Proficiency with Zoom and other videoconferencing platforms

Excellent attention to detail and ability to multitask in a fast-paced environment

Strong written and verbal communication skills

Ability to think critically and troubleshoot issues in real time

Job Duties:

Provide live technical support for attorneys, court reporters, and other participants during remote depositions

Troubleshoot and resolve issues related to videoconferencing platforms

Guide participants through audio, video, and connectivity setup, ensuring a seamless experience

Maintain professional and clear communication

Adapt quickly to evolving client needs

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