Relationship Officer – General Insurance

RAKBANK2

Dubai, Dubai, United Arab Emirates permanent

Posted: May 30, 2025

Job Description

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

We are seeking for Relationship Officer to join our dynamic team in Dubai. In this role you will be responsible to build and preserve relationship with the customers for banking products and advise them on Insurance. Ensuring new business and healthy product mix is maintained keeping customer suitability at the core.

Join us in co-creating the future of RAKBANK!

What You Will Be Doing

• Consistently achieve assigned targets and contribute to overall business objectives.
• Stay informed about competitor product offerings and propose enhancements to improve existing processes.
• Provide timely feedback to the Relationship Manager regarding business goals and progress.
• Ensure adherence to all service standards set by Protego/Bank, maintaining high levels of customer satisfaction.
• Conduct the sale of insurance products with the utmost good faith, integrity, and transparency.
• Ensure all customer requests are processed and actioned within the defined TAT.
• Maintain zero errors in sales and service delivery to uphold quality standards.
• Actively promote cross-selling opportunities to the existing Protego customer base.
• Ensure renewal conversion rates are achieved in alignment with business targets.

What You Should Have

• Aware of banking regulatory framework, banking policies, framework and confidential standards
• Negotiation skills, interpersonal skills
• Drive to individually contribute for business continuity

• Must have bachelor's degree (in relevant field)
• 1+ year of motor or health insurance experience, UAE experience preferred
• Good knowledge of banking/RAKBANK retail products

• Pay for performance culture (Competitive and performance-linked compensation)
• Diverse workforce and inclusive culture
• Career development and growth opportunities by design
• Work with the best minds in the field
• Get opportunities to bring your whole self to the organization and perform to your best.

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