Relationship Manager - Employee Share Plans

Location: Barcelona (Hybrid)
In this position, you’ll be based in the Barcelona office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential
Working within our established Share-Plans business the Relationship Manager will be expected to independently manage large and complex client relationships while also identifying, capturing, and maximising all revenue opportunities. The role requires the individual to act as an ambassador within the organisation and the main point of contact externally. This is a fantastic opportunity to work with our industry leading team and software to provide a high level of service offering and grow your knowledge of a specialised benefits offering.

A role you will love
As a Share-plans Relationship Manager you will be accountable for building and maintaining relationships with client portfolios and internal stakeholders. Working in a high-performance culture the role requires the ability to navigate the organisation effectively at all levels, establish credible relationships with clients, objective being 100% client retention, and upsell in new and existing business.

Key Responsibilities:

Manage client actions and deliver resolutions to issues through creative solutions and service excellence.
Proactively identify and maximise all existing and new revenue opportunities Design, develop, and deliver professional presentations for both internal and external stakeholders.
Compile and deliver well-structured financial analysis, costings, and identifying trends.
Support colleagues to ensure completion of core governance and procedures to maintain compliance and regulatory responsibilities.
Maintain customer information as required for internal analysis.
Act as a Trusted Advisor and thought leader for Relationship Management within the Company, providing subject matter expertise, and upskilling to a range of colleagues.
Actively identify opportunities for efficiencies, solutions and synergies within the group and wider business.

What will you bring to the role?
We’re looking for an experienced Relationship Manager with significant commercial experience and ideally with experience of Share-plans products and regulation. You will be commercially focused with business acumen and the ability to recognise levers of profitability and how to best deploy these with new and existing clients. You will be able to drive business development, quickly getting up to speed with the very specialised nature of our product and marketplace.
Working with numerous stakeholders, you will maintain the integrity of our product and resolve conflicting interests when necessary.

Other key skills listed below:

Experience working within the benefits/Shareplans industry, and applicable portals is beneficial.
Results orientated/professional best practice approach
Highly Analytical and numerate – design costing plans and models
Networking experience in events, conferences etc. Ability to react effectively and confidently
Significant experience of Project Management and risk management
Proven experience of negotiation and Influencing skills
Educated to degree level or equivalent (desirable)
Institute of Chartered Secretaries Association (ICSA) qualified (desirable)
Ability to travel will be required in this role.

This is a fantastic opportunity to join an ambitious market leading company with an extensive global footprint, offering excellent progression routes, variety, and plenty of opportunities to upskill yourself. If you’re a result driven, seasoned business development or sales professional, comfortable with dealing with experienced company leaders, then this role could be a great fit.

Rewards designed for you

Global opportunities . Everyone here has the opportunity to grow through on-the-job training, access to comprehensive learning resources and career development support.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Health and wellbeing rewards that can be tailored to support you and your family including an Employee Assistance Programme, life cover and private medical insurance.

Save for your future . We will support you along your retirement savings journey.

Extra rewards ranging from recognition awards to transport and childcare vouchers.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub .