Registry Manager

Your Responsibilities:
We are looking for a new colleague to join our Team in Berlin/Potsdam on a full-time 40 hour a week contract starting as soon as possible. 
• Lead and manage the Academic Office / Registry function, ensuring efficient and high-quality delivery of all academic administrative services.
• Oversee the full student lifecycle, including enrolment, record management, academic progression, and graduation processes.
• Develop, implement, and continuously improve university-wide registry strategies, policies, and procedures.
• Ensure effective planning and coordination of teaching schedules, examinations, and assessment processes.
• Support academic governance structures, including servicing examination boards and academic committees.
• Manage and resolve student complaints, appeals, and academic misconduct cases in line with institutional policies.
• Lead the use, optimization, and development of student information systems to support academic operations.
• Ensure accuracy, integrity, and strategic use of student data, including statutory and internal reporting.
• Support quality assurance processes, including accreditation, audits, and programme reviews.
• Ensure compliance with all relevant legal, regulatory, and academic governance requirements.
• Build and maintain relationships with external regulatory and professional bodies where appropriate.
• Collaborate closely with Student Services and other departments to deliver integrated, student-centered services.
• Foster strong relationships with student representatives and support student engagement and governance.
• Lead, manage, and develop the Registry team, ensuring high performance and continuous professional development.
• Drive operational efficiency, risk management, and value for money within the Registry function.
• Lead or contribute to institutional projects, including process improvements and system implementations.

Your profile:
• Experience in education administration, learning management systems, and higher education operations is an asset
• Experience in managing records, databases, or client information systems is desirable
• Excellent command of English; additional languages are an asset
• Exceptional accuracy in processing data, tracking progress, and managing documentation
• Commitment to delivering high-quality service in both face-to-face and virtual environments, supporting individuals with empathy and professionalism
• Excellent written and verbal communication skills for interacting effectively with students, colleagues, and cross-functional teams. Able to deliver clear guidance and support on administrative and procedural matters
• Effective team player who can liaise across departments to ensure alignment between academic, administrative, and technical processes
• Advanced proficiency in MS Office Suite, particularly Excel, is an asset

Why us?:
• Opportunity to work with a great team in a dynamic and international culture
• A workplace in our modern, centrally located campuses in Potsdam and Berlin
• Numerous campus events from the fields of art, culture, business, and science
• Opportunity to develop and implement new ideas and concepts
• Personal and professional development