Registration/Communication Clerk

FT shifts vary from days, evenings, nights, weekends and holidays.

Essential Functions:
1. Responsible for accurate and timely registration for all hospital registrations including, but not limited to ER, out-patients, in-patients, Clinic and Observation customers.    
2. Responsible for knowledge of and obtaining all pre-certification information prior to registration, from doctor’s office’s and/or insurance companies for both inpatient and outpatient registrations, per insurance requirements.    
3. Responsible for contributing to customer relations by providing excellent customer service with immediate assistance to a prompt, easy and friendly registration process, contributing positively to patient satisfaction.    
4. Scan documents to patient accounts under correct form name.    
5. Responsible to be immediately available, as the first person in contact with emergency patients as they arrive to the Emergency Room, and to inquire about patient condition in order to provide appropriate triage notification to Emergency personnel.  Responsible for providing very good customer service, contributing to increased patient satisfaction.    
6. Responsible for monitoring numerous alarm systems and take appropriate actions according to policy and procedure.    
7. Responsible for taking appropriate action during downtime of phone, alarm and/or computer system.    
8. Responsible for correctly paging physicians, CRNA’s and emergent pages.    9. Responsible for routing all incoming and outgoing calls to appropriate extensions.    
10. Responsible for customer dismissals, by verifying accurate dismissal information, documenting according to department guidelines and performing accurate dismissal in computer system.    
11. Depending on shift, responsible for distributing Emergency Department record to appropriate physician and provide information to Accounting and Health Information, stuff statements and UB-92’s accurately, prepare daily census and any routine routing functions.    
12. Displays enthusiasm, an interest in work and a willingness to expand professional knowledge base.    
13. Responsible for retaining and performing any routine changes in Registration and Communication process, keeping abreast of any insurance updates or requirements and attending seminars as requested.    
14. Responsible for demonstrating knowledge of departmental responsibilities during emergent alarms, knowledge and whereabouts for departmental manuals.    
15.  Performs other duties as assigned.    
Knowledge, Skills, and Abilities:    

Qualifications:    
Ability to read, spell, write clearly, calculate and type accurately. Skills in performing Excel and Word functions.  Communication and computer skills. Phone Etiquette.        
Education:        
High school graduate and/or GED.        
Experience in working with the public, preferably in the medical environment. Knowledge of office procedures.    
Certification/Licensure:        
None.        
Code Blue Training:        
Ability to activate Code Blue system by dialing 200.        

Physical Demands:
May require constant sitting. Requires occasional standing and walking.  Occasionally lifting and carrying up to 30 lbs.  May require pushing and pulling up to 30 lbs.  Eye-hand coordination, and finger and manual dexterity are required.  Requires corrected hearing and vision to normal range.  Requires working under stressful conditions. Some exposure to hazardous materials may exist.  Requires occasional bending, twisting, climbing, balancing, stooping, reaching overhead, grasping and kneeling.  Requires the ability to distinguish letters or symbols.  Ability to use office equipment such as computer terminals, typewriter, copier and fax machine.  Repetitive movements involved in typing and keyboard entry are required.        

Working Conditions:
Various shifts, including weekends and holidays, and overtime may be required.