Regional Warranty Manager

We are looking for an experienced Regional Warranty Manager in Western Cape in the Cape Town area to join their team. As part of our commitment to fairness and equal opportunities, we follow a rigorous non-discrimination process. All applicants will be evaluated based on their qualifications, skills, and experience, regardless of age, disability, gender, race, religion, or any other protected characteristic. We encourage a diverse range of candidates to apply.

Universal Competencies

•    Excellent communication and time management skills and the proven ability to work independently or in a team environment.

•    Ability to work under pressure and to deal with negative situations.

•    Have an organized and methodical approach with the ability to remain adaptable should the situation arise.

•    Possess a high level of oral and written communication skills including liaison, consultation, and presentation skills.

•    Ability and a willingness to perform several assigned roles and responsibilities.

•    Ability to prioritise tasks.

•    Ability to communicate effectively with people at all levels.

•    Good understanding of customer service and the ability to put that understanding into practice.

•    Honesty and integrity.

•    Results orientated and self-motivated.

•    Ability to train and motivate staff.

Technical Competencies

•    Basic understanding of web-based systems.

•    Basic understanding of desk top computing.

•    Competent PC skills including all Microsoft Office products.

•    Understanding of Dealer Management Systems.

Desirable

o    Ford Warranty Systems.

o    Ford Warranty Claims and Procedures.

o    Motor vehicle technical knowledge.

Management Competencies

•    Ability to suggest actions in the best in the best interest of all stake holders.

•    Ability to influence, be persuasive and positive.

•    Grade 12 or equivalent required. Some college coursework desired.

•    OEM Warranty Certification (Desirable)

•    Appropriate certification indicating computer literacy in MS Office suite.

•    1 - 3 years experience in Automotive Warranty Claims

•    Previous ESP or Warranty claims program knowledge is desired

Please note that only candidates with the required experience will be considered and contacted. If you have not been contacted within 2 weeks, kindly consider your application unsuccessful.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.