Regional Trainer - North (Manchester / Leeds)

The Regional Trainer - North is a key role in helping the team succeed and enabling the Company to grow and develop.  You will be joining a highly motivated team that is passionate about what they do in a Company that is going from strength to strength.  This is an opportunity to make a difference to people’s lives and play a visible role in its success.

Our trainers deliver training and support to a wide range of allied health care professionals who are extending their scope of practice to carry out a full ear and hearing health check including otoscopy, micro suction ear wax removal and hearing check using the Tympa system.  Working within a closely knit team each regional trainer is responsible for their own geographical area as well as supporting the national events as required.

Key Responsibilities:

delivery / support of online Webinars;

delivery / support of face to face training events;

development of new training materials and platforms (as part of the team);

individual mentoring of customers through their initial post-sign off period;

clinical remote reviews as part of the TympaHealth ENT and Audiology support network;

support / refresher visits as required (both online and face to face); and

performing other duties as assigned by the Professional Services Team Manager / Director of Training & Professional Services.

Your main objectives will be to:

manage the customer learning journey, ensuring support is provided and all assessment criteria is met and / or escalated when not met;

achieve KPIs on learning outcome support and assessments for customers;

deliver clinical skills and advice provided via remote review service;

deliver KPI deadlines for customer sign off timelines; and

maintain CPD and attend MDT development sessions.

Customer feedback surveys as well as observational feedback from the Professional Services management team and peers will be used to assess and improve performance.

Diary management is the responsibility of the Regional Trainer in close liaison with the Implementation team.  It is the trainer’s responsibility to rebook and do all that is possible to manage our customer learning journey for the individuals assigned within Company deadlines and targets set.

Your Profile

It is essential that you are a qualified Audiologist and preferably have experience of ear wax removal.  A full clean driving licence is also necessary for this mainly field based role.

Our trainers are dynamic, outgoing and self-motivated with the ability to engage and motivate others.  Therefore strong inter-personal skills are essential and creative problem solving skills are desirable.  Successful candidates must be able to demonstrate evidence of successful teamwork and continuing professional development in their own career to date.  Ideally, you are self-motivated with a strong character able to engage with others and inspire those around you.

TympaHealth is a fast growing company and the ability to adapt to a constantly changing environment is essential for this role.  You are a highly versatile, energetic individual who is detail and task orientated.  Whilst you possess an entrepreneurial spirit you are practical with a positive can-do mentality.  

You personally look for new challenges professionally and you will be involved with exciting and impactful innovative approaches to your role.  Experience in a commercial setting is preferable as well as:

strong attention to detail to ensure that the Company is presented correctly;

the ability to juggle multiple deadlines and manage competing priorities; and

being a strong team player but also able to work independently.

This role within the training and professional services team is key to the vision the Company has to provide the platform for premier ear and hearing health services.  Opportunities to be involved in leading projects as well as developing course programmes across sectors and countries will all be part of the natural progression and internal promotion open to the successful candidate.

The Company

TympaHealth are a team of doctors, audiology and technology experts united by a vision to help the world to hear.  Currently, there are half a billion people in the world with disabling hearing loss.  In the UK by 2030 hearing loss will overtake diabetes and cataracts in the top ten global disease burdens.

Our mission is to help the world to hear and make intervention more accessible and simplified both on a local and global scale.  TympaHealth is growing fast and is currently helping thousands of patients a year access vital ear and hearing healthcare services in the UK, with plans to expand globally.

TympaHealth have created a collaborative and supportive environment, everyone is valued and encouraged to contribute their own ideas and opinions.

Salary & Benefits

A competitive salary and benefits package include:

25 days holiday (increasing to 26 after two years) + Bank Holidays

Birthday Holiday and Christmas Holiday (three additional days)

5% Company & Employee Pension Scheme Contributions

Life Assurance Scheme (four times salary)

Car Allowance

Mobile Phone Allowance

Home / Field working – predominantly field

Remote GP and Medical Second Opinion Services

Mental Health Support

Physiotherapy (eight sessions per year)

Life, Money and Wellbeing Support

360 Wellbeing Score, Insights and Calendar

Financial and Legal Support

1-2-1 Lifestyle Coaching

Savings and Discounts

Perkbox

There has never been a more exciting time to join our team with our growth, focus on excellence and opportunities for development in an inclusive, inspiring company.