Regional Solution Sales Manager, US

Title: Regional Solution Sales Manager, US
Reports to: National Solution Sales Manager, US

Pay range: $110,000-$120,000/year
Location: Remote, USA

As a result of the ongoing growth and expansion of our Services business, Armstrong Fluid Technology is looking for a Regional Solution Sales Representative to support our Eastern US Sales channels. The RSSM will be responsible for growing our Lifecycle Services Offerings (Digital Services, Start-up, Commissioning, Maintenance, Energy Retrofits, Energy Upgrades, Optimization, Replacement Parts, and Training) to owners, engineers, contractors, and parts dealers in collaboration with our reps and Armstrong NSM’s, RSM’s.

The successful candidate will be working in a hands-on-field service environment with a strong commitment to customer service. They will participate in development and execution of the organization’s strategic initiatives of Digital services, energy upgrade and optimization. They will act as a key contact to other service and sales
representatives’ firms, advocate for the customer within the organization and provide feedback to factory (QA, Engineering, and Manufacturing) to improve the products and processes of the company.

Sales Activity: Services, Energy Upgrade and Optimization
The responsibilities will include, but not limited to:

Own and execute regional service sales strategy and achieve bookings, sales
and margin targets

Build and manage a funnel of sales opportunities for Lifecycle Services by aligning closely with Regional Sales Managers and Armstrong Representatives

Collaborate with Key Accounts owners to ensure that Lifecycle Services are integral to the KAM plans for Owners, Armstrong Representatives, Agents, Consulting Engineers, Contractors and other value chain stakeholders

Collaborate with National Field Service Manager to support an existing network of Armstrong Solution Providers (ASP) as a key channel for field services, digital services, energy upgrade and optimization

Collaborate with the Offering Manager, Armstrong Platform & Ecosystem to build a new sales channel of Control Distributors/Representatives for control and optimization solutions

Own key account plans for major ASP. Build call plans and sales activities associated with increasing services sales to or through these accounts.

Work closely with Armstrong Aftermarket Services to ensure that opportunities identified by technicians are followed through to close

Actively participate with Offering Managers to build and enhance service offers based on feedback from customers

Responsibilities: 

Utilize Armstrong CRM tool every day to track activities and opportunities

Timely and professionally handle field service calls and issues arising from the
field service visits

Travel to customer sites and conduct troubleshooting and analysis on all Armstrong products including start-ups for Design Envelope equipment, configured building equipment, controls systems, central plants, and remote monitoring for system performance assurance.

Communicate with the customer to ensure satisfaction and implement corrective actions

Facilitate on-site training seminars for representatives and customers.

Maintain customer service relationship through customer phone support, on-site service visits and system commissioning activities.

Initiate Service Warranty claims for processing through the Armstrong service management system

Assist in the handling of the returned goods process

Participate in the qualification/supervision of third-party service representatives

Create and maintain service information in the company enterprise database

Ensure personal and team’s utilization targets are met

Qualifications: 

Engineering degree – Mechanical or Electrical

5+ years sales experience working with engineering, manufacturing, and distribution operations

Prior experience in selling services

Demonstrated knowledge of HVAC Systems, i.e., chillers, cooling towers, pumps, AHU’s, Building Management Systems, etc.

3+ years of direct experience working with Control systems, Building Automation Systems and troubleshooting different serial or ethernet-based communication protocols: BACnet, Modbus, TCP/IP, MSTP 

Proficient in reading wiring diagrams and a strong understanding of IP networks

Preferred: BAS programming; Commissioning and start-ups

Previous experience conducting training and development classes for customers

Ability to deliver technical support, coaching and direction to end users and other Service Technicians as applicable

Ability to think clearly and logically, analyze quantitatively, problem solve, define technical requirements, break down complex problems in a simplified way, and provide clear, well-thought-out recommendations.

Ability to establish objectives, handle multiple tasks, prioritize work, and drive results and work both independently and as part of a team and learn new tools

Service background in engineered product manufacturing/marketing/distribution organization is a definite advantage

Must be eligible to work in the United States.

This role is not eligible for visa sponsorship.