Regional Sales Operations - EJBN EI

About the Role

As a Regional Sales Operations, you will act as the operational backbone for regional field teams, ensuring processes are well-structured, executed effectively, and supported by strong data management practices. You will work closely with sales and national support teams to improve operational efficiency, support business scaling, and drive consistent execution across the region.

This role involves leading regional operational initiatives, strengthening reporting and analytics, and ensuring smooth coordination across sales activities, asset management, and administrative processes to enable better decision-making and performance.

What You Will Do:
Reporting and Analytics:

• Compile and deliver concise weekly and monthly summary reports covering regional, district, area, sub-area, and individual sales performance, operational highlights, key metrics, and emerging issues.

• Ensure reports provide actionable insights, demo asset utilization status, market and territory saturation, monthly transacting outlet and nondaily deduction device (NDD) updates, area penetration, turnover ratios, performance data, and hiring pipeline status.

• Maintain a dynamic regional dashboard, analyze key performance metrics, and offer actionable recommendations to guide data-driven decision-making.

Asset Delivery Management:

• Oversee the delivery cycle of devices and assets, coordinating closely with logistics partners by proactively tracking delivery statuses, resolving delays or discrepancies, and confirming receipt by intended recipients. Schedule and perform regular audits to support loss prevention and device condition monitoring.

Sales Support and Coordination:

• Support merchant onboarding processes (e.g., ID checks, master outlet tracking, multi-acquirer verification, login and discrepancy checks).

• Manage the sales CRM, ensuring updates for customer data, sales activities, documentation, track leads, deals, and subscription renewals to support pipeline management.

Administrative Support:

• Oversee sales onboarding paperwork, including data changes and multi-outlet onboarding. Manage documentation for contracts, tax invoicing, and related materials.

• Serve as a first point of contact for sales team escalations regarding operational or administrative matters.

• Facilitate customer onboarding and resolve QRIS registration or device deployment issues.

What You Will Need:
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Minimum 5 years of relevant working experience in sales, sales operations and data analysis or other similar roles which help drive and increase the efficiency of the sales team, which helps improve sales productivity

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High attention to detail and ownership and ready to help the sales team whenever they need operational help

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Really good at advanced Microsoft excel, Google sheets, Data visualisation tools Looker studio and also has basic level SQL query knowledge

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Good knowledge of creating good operational SOPs and automating manual processes in a fast paced scenario as we try to grow our sales teams

About the Team

The Offline Merchants team focuses on enabling merchant partners across Indonesia to grow their businesses through a range of online and offline solutions, while continuously improving the merchant experience through product innovation and ecosystem integration.

Operating in a fast-moving and competitive market, the team works closely with sales and business stakeholders to drive merchant acquisition, expand market presence, and adapt quickly to changing customer needs. With a strong target-driven mindset and a collaborative culture, the team values flexibility, ownership, and continuous learning while delivering impactful results.

About GoTo Group
GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.
The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.

About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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