Regional Practice Lead - Communications

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

As a Regional Practice Lead at Kraken, you will combine people leadership, delivery oversight, and subject-matter expertise across multiple clients and countries within your region. You will be accountable for raising the standard of delivery excellence, developing talent, and ensuring consistency of practice across different countries and a variety of clients, while remaining closely connected to complex client engagements.

This role is in Kraken's Comms Practice, which helps clients implement and optimise Kraken's communications systems: Voice, Ink (email/chat), and Transactional Comms. The team of CDLs supports clients through two phases: Migration (onboarding and configuration) and Accelerate (optimisation for improved channel effectiveness, automation, and customer experience).

What you'll do :
• Vision & Team Motivation: Set the regional vision and motivate your team of Client Delivery Leads (CDLs) by providing clear, actionable goals and fostering a culture of psychological safety.

• People Development & Management: Directly manage the growth and performance of CDLs, including responsibility for people development, compensation reviews, and the ongoing upskilling of the team.

• Client-Product Alignment: Drive alignment between regional client needs and Kraken’s product strategy, ensuring that local requirements influence the global roadmap while maximising the adoption of core products.

• Delivery Oversight & TTV: Monitor high-impact programs and project outcomes, with a specific focus on minimising Time to Value (TTV) for clients during migrations and BAU phases.

• Resourcing & Capacity Planning: Lead regional recruitment and capacity planning to ensure sustainable workload distribution and full coverage across all client projects.

• Strategic Escalation & Blocker Removal: Act as the primary escalation point for complex engagements, removing technical and organisational blockers to enable successful client transformations.

• Domain Expertise & Standardisation: Act as a subject-matter expert in your domain, standardising value engineering and delivery best practices globally to act as a force multiplier for the business.

• Stakeholder Influence: Partner with senior client stakeholders and internal regional leads to build trust, manage expectations, and navigate complex organisational dynamics.

• Knowledge Sharing: Facilitate cross-country collaboration and knowledge sharing, ensuring that successful patterns in one market are leveraged across the broader region.

What you'll need:
• Leadership experience: Significant experience leading complex client delivery or transformation programs in multi-client, multi-country environments.

• People management and emotional intelligence: Prior experience in direct people management, with a demonstrated ability to coach, develop, and elevate senior individual contributors. Comfort in providing clear, structured feedback while demonstrating deep empathy and an understanding of individual motivations.

• Influence and collaboration: Confidence in leading through influence, fostering collaboration across delivery, product, engineering, and leadership teams, and motivating individuals and teams to deliver.

• Comms domain knowledge: Familiarity with multi-channel customer communications platforms, ideally across telephony, email/chat, and outbound messaging (but experience in just one of these is acceptable). with an understanding of how configuration, templating, and event-driven workflows are used to deliver client outcomes.

• Strategic & operational balance: The ability to identify regional patterns and anticipate risks while maintaining the operational discipline required to meet schedules.

• Effective communication: Exceptional communication and facilitation skills, with the ability to translate complex technical delivery topics into clear narratives for C-level client stakeholders, product and engineering stakeholders, and with your team of CDLs.

• Adaptability: A proactive "self-starter" mindset with the ability to roll up your sleeves and solve problems in a fast-paced, evolving environment.

• Delivery experience: proven experience in delivering technology migrations or platform onboarding programs where client adoption, change management, and go-live readiness are core success criteria, and a track record of driving continuous improvement post-launch.

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

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Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.