Regional Manager - Tuscany and Central Regions

The Team
Italy is one of the key focus territories for Deliveroo and is at the forefront of strategic, commercial and operational innovation. Functions include commercial, operations and marketing, and teams in Italy partner closely with global functions such as product, technology and consumer to deliver results for our customers.
Regional teams in Italy present one of the biggest growth opportunities available to Deliveroo and we are building a team of commercially savvy, entrepreneurial and ambitious individuals to help us fulfil our potential.

The role
Reporting directly to the Regional Director, the Regional Manager is a core member of the Italian leadership team.
You will inspire your team, set the standards and own the development and delivery of the operational plans making a critical contribution to our Italy P&L goals. You will own our success within the broad geography of your region in Italy.
Specifically, the role includes responsibility for delivering our P&L goals through balancing all 3 sides of our marketplace and delivering our plans in the locations where we want to play to win. The role includes direct accountability for the success of our strategically critical mid-market restaurant portfolio in your region.

The Regional Manager typically leads, ensuring and role modelling high standards in how initiatives are implemented, how policies and procedures are applied, and how business is conducted, measured and reported.
You will develop the strategy to grow order volume and market share within your regions, whilst managing the profitability of your department (you will manage both top and bottom line P&L targets). Your role will be commercially focused, however you will work with teams including operations, marketing and product to ensure local success across restaurant, customer and rider metrics. You’ll maintain relationships with the top accounts within your region to ensure Deliveroo is continuing to help their businesses grow.

The role is based in our offices in Florence - Tuscany; you will also have ownership of the Umbria and Marche regions

What you’ll do

• Lead the strategy for markets within your region

• Lead, co-ordinate and support your team (city managers, account managers, business development managers) to develop the operational plan for Deliveroo in your region

• Set and achieve regional targets

• Coordinating execution for your operational plans (you’ll work with our rider operations and marketing teams)

• Establishing and ensuring the relationships with top restaurant partners

• Lead and support with critical negotiations for new restaurant partners within your region

• Collaborate with internal teams across marketing and operations to improve efficiencies, customer outcomes and accelerate revenue growth

Requirements

• Proven experience in commercially focused roles, experience in HORECA is ideal

• P&L management experience

• Mix of both strategy and execution experience

• Excellent people leadership skills

• Highly analytical and an innovative thinker

• Comfortable handling negotiations with business owners or C-suite operators

• Relationship-building and communication skills whether face-to-face, through phone or email

• You will be in the field often which will require travel (2-3 days per week)

Why Deliveroo?
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.