Regional Manager - Recovery (RM- R)

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative video.

Role Summary

The Regional Manager, Recovery is responsible for leading and overseeing all field recovery operations across the region, ensuring strong portfolio performance, reduced non-performing loans (NPLs), effective roll rate management, regulatory compliance, and high team productivity.

Key Responsibilities

• Develop and execute regional recovery strategies to reduce Portfolio at Risk (PAR) and improve recovery rates.
• Set regional targets, KPIs, and activity expectations for field teams.
• Oversee deployment of field resources, visit planning, skip tracing, and escalation processes.
• Drive portfolio roll rate reduction across all DPD buckets.
• Monitor regional portfolio performance and ensure timely recovery actions.
• Review and approve restructuring and settlement proposals within delegated authority.
• Ensure effective tracking of recovery activities using collections systems and dashboards.
• Ensure adherence to regulatory requirements and ethical collection standards.
• Oversee audits of field activities to prevent fraud and misconduct.
• Recruit, train, and manage Field Collections Agents, Team Leads, and Supervisors.
• Build a high-performance, accountable, and productivity-driven culture.
• Collaborate with Credit, Risk, Legal, Operations, and Customer Service teams.
• Provide regular performance reports and insights to senior management.
• Improve field recovery processes, SOPs, routing, and reporting frameworks.

Requirements:
• Bachelor’s degree in Business, Finance, Economics, Accounting, or related field (MBA or professional certification is an advantage).
• 6+ years of experience in field recovery within financial services/lending.
• 2–3+ years in a senior leadership or regional supervisory role.
• Strong knowledge of credit risk, delinquency management, and roll rate dynamics.
• Familiarity with regulatory frameworks and ethical collection practices.
• Proven leadership experience managing large, distributed field teams.
• Strong analytical, strategic thinking, and decision-making skills.
• Excellent communication, stakeholder management, and negotiation abilities.

Benefits:
• Private Health Insurance.

• Pension Plan.
• Paid Time Off.
• Hybrid Work Model.
• Training & Development.

Recruitment Process

• A screening interview with one of the members of the Talent Acquisition team.
• Technical interview with the Hiring Manager ~30 minutes.