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Regional Manager - CSM East

VeoliaEnvironnementSA

Jamshedpur, Jharkhan, India permanent

Posted: February 26, 2026

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Quick Summary

As a Regional Manager, you will be responsible for leading a team of Customer Service Representatives to deliver exceptional customer experiences across multiple locations, including Jamshedpur, India, and ensuring timely resolution of customer complaints and feedback.

Job Description

About Veolia

Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste. Veolia Environment (Paris Euronext: VIE) generated consolidated revenue of €28.508 billion in 2021. www.veolia.com

 

Role Summary/Purpose

We are currently seeking a Regional Sales Manager whose primary responsibility is to sell, retain and grow water treatment chemicals business in Heavy industries (Metals, chemical, fertilizer, power). He will be responsible to retain, develop/increase market share in East

Regional Sales Manager: Roles and Responsibilities

The core function of the Regional Manager is to achieve and exceed regional sales targets while maintaining operational excellence.

A. Sales and Market Strategy Execution:

• Target Achievement: Aggressively pursue and achieve annual and quarterly sales, revenue, and profitability targets (P&L orientation) for the assigned region.

• Market Penetration: Develop and implement strategic sales plans to expand market share, identify new business opportunities, and penetrate key accounts and emerging market segments.

• Forecasting and Reporting: Maintain accurate sales forecasts, pipelines, and market intelligence reports, providing regular, detailed updates to senior management on regional performance and competitive activities.

B. Team Leadership and Management:

• Recruitment and Development: Recruit, hire, train, coach, and mentor the regional sales and service team to ensure high performance, professionalism, and adherence to company standards.

• Performance Management: Set clear performance expectations, conduct regular performance reviews, and implement corrective actions or reward programs as necessary to motivate the team.

• Operational Oversight: Ensure efficient regional operations, including territory management, optimal resource allocation, and synergy between sales, service, and technical support functions.

C. Customer Relationship Management (CRM):

• Key Account Development: Build and nurture strong, long-term relationships with key customers, decision-makers, and influencers across all organizational levels.

• Problem Resolution: Act as the primary escalation point for complex customer issues, ensuring timely and satisfactory resolution to maintain high customer retention and loyalty.

• Value Proposition: Articulate the company's value proposition clearly, demonstrating a strong understanding of the customer's business needs, defining the Return on Investment (ROI) for solutions, and collaboratively addressing technical and commercial challenges.

• BE/B. Tech (Chem) or Science post graduate from an accredited university or college

• Minimum of 10+ years of experience in Sales Origination

• Minimum of 5 years of experience selling water treatment chemicals in heavy/metal industries.

• Industry knowledge and application knowledge

Ability and willingness to travel up to 40%

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

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