Regional Manager, Community Management

The Regional Manager of Community Management will lead operations for a regional portfolio with accountability for maximizing net operating income, developing top talent, and driving competitive advantage. This role involves executing and evolving the Company’s investment and operating strategy in close partnership with key functions such as Revenue Management, Sales, Marketing, Finance, Development, HR, Legal, and Technology. The ideal candidate balances strategic vision, operational excellence, and innovative thinking to deliver best-in-class results.
What You Will Do:
• Manage P&L for your portfolio, escalating issues and implementing corrective actions as needed.
• Drive NOI growth by optimizing revenue streams, managing expenses, and scaling innovative business practices.
• Oversee the annual operating plan and budget, ensuring alignment with financial and strategic goals.
• Promote innovation to maximize revenue and quickly scale key initiatives.
• Maintain a deep understanding of local market dynamics including competition, supply, demand drivers, major tenants, and market absorption.
• Continuously improve organizational processes for efficiency, scalability, and innovation.
• Ensure superior resident experiences by setting high service standards that create competitive advantages.
• Be accountable for high-quality resident experiences and strengthening brand reputation.
• Ensure compliance with Fair Housing, Landlord-Tenant regulations, OSHA, and company policies.
• Lead and support a team of General Managers to effectively implement operational responsibilities and strategic plans.
• Inspire and develop teams through coaching, mentoring, and career development to foster a culture of high performance and accountability.
What You Will Need:
• Bachelor’s degree is preferred.
• 7+ years of leadership experience managing a regional portfolio of multi-family communities and operational teams.
• Proven track record of P&L accountability and delivering NOI growth.
• Significant experience managing complex, multi-level teams that are geographically dispersed.
• Strong business and financial acumen with advanced analytical skills.
• Ability to navigate and influence within matrixed organizations requiring collaboration and influencing skills.
Job Requirements:
• Operate in a fast-paced environment balancing competing priorities and deadlines.
• Engage frequently with residents, clients, and stakeholders requiring strong communication and professionalism.
• Work Monday through Friday with potential after-hours and weekend work as needed.
• Based in Essex's corporate office in Bellevue, WA with in-person office requirements.
• Ability to sit or stand for extended periods and use standard office equipment.
• Perform frequent property walk-throughs involving walking and stair use.
• Frequent local travel to multiple properties daily and occasional travel for trainings, conventions, court, or meetings.
What You Will Bring to the Table:
• Leadership expertise in planning, organizing, and directing large teams with direct and matrixed reports.
• Skilled in talent management including recruitment, development, coaching, performance management, and retention.
• Lead by example, modeling behaviors consistent with Company values.
• Excellent written and verbal communication skills with professionalism and customer focus.
• Advanced problem-solving, analytical, and strategic decision-making skills.
• Proven success in setting standards, achieving results, and building long-term business impact.