Regional Director of Operations

Neighborly Communities is seeking a Regional Director of Operations to join our team!

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Pay Range: $78,000-$88,000 DOE

Our Mission

Neighborly Communities’ mission is to build an outward, disciplined and data-informed corporate culture where market/site selection, design, development, construction, and property/asset management are all perfectly aligned to deliver a best-in-class human experience to the Oregon, Washington, Idaho and Utah multi-family markets.

General Description

The Regional Director of Operations is responsible for the operational oversight of a portfolio of Neighborly Communities’ multifamily properties, working collaboratively with the Director of Property Management to support portfolio performance.

This role oversees community managers, ensures compliance with fair housing laws, reviews financial and property operations with community managers, coordinates with asset management and ownership, and exemplifies the organization’s core values.

This role requires consistent in-person presence at assigned communities and is not structured as a remote position.

Supervisory Responsibilities

Oversee property and financial operations of multiple communities.

Complete constructive and timely performance evaluations.

Prepare and conduct 3A+ SAM meetings with your direct reports.

Manage your direct reports in accordance with 3A+ principles.

Visit all assigned communities a minimum of once a week.

Essential Duties and Responsibilities

This job description reflects the core responsibilities of the role. Additional duties may be assigned as needed to support operational needs and company objectives.

Oversee the administration, improvement, maintenance, and operations of the assigned multiple different Neighborly Communities’ properties.

Maintain a thorough understanding of and adherence to all fair housing regulations and ensure compliance.

Prepare and submit necessary reports in a timely manner, which may include performance standards, asset management reports, budget reports, and delinquency reports.

Oversee the community managers to ensure the community's operational policies and procedures for various tasks, such as processing monthly lease expirations and renewals, conducting market surveys, generating weekly census reports, screening applicants, managing application processes, auditing resident files, and coordinating move-in/out procedures.

Serve as a resource for all team members, ensuring that each team member completes and reports their 3A+ SAMs and adheres to all operational policies and procedures.

Maintain expertise in all property management platforms, including but not limited to ResMan, Tenant Tech, Leonardo, MeetElise, Rentana and SharePoint.

Demonstrate self-accountability by scheduling, preparing for, and conducting a monthly 3A+ SAM meeting with your supervisor, and report the outcomes of these meetings to Human Resources.

Familiarize yourself with the job descriptions of the individuals you supervise.

Embrace the principles of the Outward Mindset.

Complete all assigned training through GraceHill and any other required classes or seminars, such as Outward Mindset Gatherings, Outward Performance, and other relevant training courses.

Perform any other related duties as assigned by management.

Required Knowledge, Skills, and Abilities

Strong verbal and written communication skills

Effective time management with the ability to prioritize and meet deadlines

Ability to manage multiple competing priorities while maintaining attention to detail

Ability to manage difficult or emotional employee situations with professionalism and an outward mindset

Ability to build and maintain effective working relationships across teams

Strong knowledge of Fair Housing laws and regulations

Strong working knowledge of Low-Income Housing programs and compliance requirements (for affordable communities)

Demonstrates integrity, professionalism, and the ability to maintain confidentiality

Ability to interact effectively with others, consistently applying the principles of the Outward Mindset

Proficient in Microsoft Office, property management software, and Tenant Tech systems

Skilled in managing multiple competing priorities and deadlines with strong attention to detail

Education and Experience

Associate’s degree in Property Management with a minimum of 3 years of relevant experience,

or High school diploma and five to 10 years (5-10) years relevant experience in multi-family property management.

At least two (5) years of management experience, with an emphasis in managing multiple properties in different locations is preferred.

Certificates, Licenses, Registrations

LIHTC Compliance preferred if working at an affordable housing property.

Fair Housing certification.

Property Management accreditations such as CPM and/or ARM through the IREM, or CAM through the National Apartment Association, or RMP or MPM through NARPM considered an asset.

Physical Demands and Work Environment

Continually required to talk or hear.

Frequent travel to assigned communities is required, typically using a personal vehicle.

Frequently required to stand.

Frequently required to walk.

Frequently required to sit.

Frequently required to utilize hand and finger dexterity.

Frequently required to travel to sister properties and other Neighborly functions.

Frequently exposed to outside weather conditions.

Occasionally required to climb, balance, bend, stoop, kneel or crawl.

Occasionally to work in an on-site office setting during all open business hours.

Occasionally exposed to bloodborne and airborne pathogens or infectious materials.

While performing the duties of this job, the noise level in the work environment is usually moderate.

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.

Benefits:

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Life Insurance

Paid Time Off

Associate Rent Discount

Employee Assistant Program

About Neighborly Communities:

Central to the Neighborly Way is our unrelenting commitment to an outward mindset. This means we are self-aware and accountable to our work and how we impact others. We believe in growth and strive to invest in all our employees.

Neighborly Communities prioritizes the safety of team members, residents, and our vendors. As a drug-free employer, we adhere to Federal Guidelines and mandate a drug screening at the time of job offer, covering all controlled substances, including Marijuana.