Regional Director of Operations

JOB TITLE: Regional Director of Operations 

REPORT: Divisional Vice President
 

UST Overview 

UST is headquartered in Greenville, SC and offers support for all our team members and clients across the country. UST is a national logistics solutions company. We work with retailers and supply chain providers to transform the industry through operations, technology-based systems, and creative management solutions. We’re dedicated to transforming our industry through innovation and technology. We understand both the retail and fulfillment side of the business, which makes us experts at managing warehouses, transitioning product, and interacting with customers. 

We want our newest team member to be a team-player and take immense pride in what we do. We have continued to grow and are excited to add another to the UST family! 

Regional Director of Operations Overview 

This role is designed for an extremely motivated individual ready to lead their Field Management team in a designated region to success in ensuring company standards/procedures and goals are met or exceeded, including meeting delivery productivity and financial targets. As the Regional Director, you will take ownership of achieving industry-leading level of service requirements as expected by the company’s customers. 

Responsibilities  

(include, but are not limited to) 

Conducts business in a manner that enhances the reputation of UST, our contractors, and our customers  

Conducts frequent visits within your region no less than once quarterly (dependent on the number of locations you’re responsible for)  

Conducts ride-behinds and evaluations of contractors to determine skill levels and work with field management to address deficiencies  

Ensures all operations are operating in compliance with DOT and OSHA requirements  

Ensures all operations have adequate personnel to operate successfully  

Ensures proper and effective training in field management positions is taking place  

Exceeds UST & Client Service requirements  

Leads, coaches, evaluates, and mentors subordinate staff in the successful operation of their locations  

Manages daily operations with an emphasis on service and financial objectives to achieve sustained E3 performance levels   

Monitors cost per stop, productivity and capacity levels with the intention of driving improved results  

Monitors weekly reports to ensure financial objectives are being met for both UST and for the client  

Monitors weekly settlements to ensure contractors goals are being achieved  

Participates in recruiting of new Independent Contractors and ensure field management is equipped with the skills and tools necessary to recruit, network, and mentor Independent Contractors locally  

Promotes the overall success of UST in all regions and ventures  

Reviews client’s specific concerns in detail to ensure thorough understanding of the concern and then develops and executes appropriate corrective actions  

Seeks to exceed budget expectations 

Requirements 

Bachelor’s degree and/or 6+ years of experience or equivalent combination of education and experience   

Knowledge of Microsoft Office including Word, Excel, PowerPoint, OneNote, and Outlook   

Knowledge of DOT regulation  

Possess verbal and written communication skills 

Ability to make independent judgments, many of which have considerable impacts on the organization  

Ability to problem-solve and creatively think of innovative solutions  

Ability to balance customer satisfaction with cost effectiveness  

Ability to multi-task and provide thorough follow-ups   

Ability to analyze and create statistical reports   

Ability to analyze and create financial statements   

Up to 80% travel and 24/7 availability depending on performance of assigned region 

UST Logistical Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.