Referral Coordinator (Therapy)

Confidential

Not specified permanent

Posted: March 20, 2026

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Quick Summary

A Referral Coordinator (Therapy) position at a healthcare organization, responsible for receiving and scheduling therapy referrals, matching patients with providers, and managing patient follow-up.

Required Skills

Customer Service HIPAA Phone Communication Scheduling Insurance Verification Provider Coordination HIPAA Compliance Bilingual MedSender Follow-up Management

Job Description

Referral Coordinator (Therapy)

Referral intake & patient scheduling | Therapy | $18-24/ hr

Key responsibilities

Receive and enter referrals from MedSender into TownSquare and Homebase

Triage and tag service type — therapy, med mgmt, psych testing

Contact patients same day — confirm service interest and insurance

Match patient to correct provider based on insurance, location, availability

Schedule appointments for mental health therapy

Manage 8-attempt follow-up queue over 2 weeks for unreached patients

Field inbound callbacks from Therarep queue same business day

Discharge patients after 8 failed contact attempts and notify referring practitioner

Required qualifications

Associate's or bachelor's degree in health sciences, psychology, or related field

Clinical literacy — familiarity with mental health service types and terminology

1+ year experience in medical or behavioral health administrative role

Strong phone communication and patient-facing skills

HIPAA knowledge and compliance awareness

Preferred qualifications

Experience as a Behavioral Health Technician (BHT) or medical scheduler

Familiarity with MedSender, Square, or similar platforms

Experience in multi-department or multi-location practice

Bilingual a plus

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