Reference Attorney

About Collabera:

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description:

Position: Attorney Editor/ Paralegal

Duration: 6+ months 

Location: Eagan, MN - 55123

Summary:

Responsibilities: 

• Serve as front line product interface for external customers, potential customers, and field staff by assisting with retrieval of relevant information, developing and recommending appropriate search strategies, and educating customers for optimal use of their subscription. 

• Provide professional assistance and education to customers utilizing telephone, live help chats, and email, including appropriate follow up such as reporting errors and forwarding training and sales leads. RSAs act as a liaison between the customer and other internal departments as appropriate. 

• Add value to the customer experience by explaining and promoting existing and newly-released products, features, editorial enhancements and services that fit the customer’s needs, and by capturing relevant customer feedback and maintaining accurate records of all incoming and outgoing contact with all customers. 

• All Reference Attorneys are held to quality and customer availability standards. As this job role continuously evolves, RSAs are responsible for continuous development of their own skill base and the improvement of their own work performance through successful and timely completion of ongoing departmental training offerings, by remaining up to date on new products, enhancements and legal trends, by utilizing manager coaching and contact evaluation feedback, and through self-identification of better ways to accomplish tasks. 

Requirements: 

• This job role requires a high level of working knowledge related to the law and legal research, the practice of law, the legal process, the legal industry, and always expanding product line and product plans, with an emphasis on WestlawNext and integrated platforms. 

• Skills include computer and product proficiency, ability to master a complex information system, ability to multi-task, expertise in content coverage and search techniques, excellent customer service skills, complex problem solving skills, and a high level of individual discretion to ensure outcomes of customer satisfaction, increased customer loyalty and retention, and business success. 

Qualifications: 

• Juris Doctorate from U.S. accredited law school 

• Bar Admission from any state. We will ONLY accept candidates who are TRULY BAR Admitted. It is very important that all workers are Bar Admitted (any state). 

• Training is 8:00 - 4:30 for 6 weeks. 

• 1-2 years+ of prior legal experience preferred. 

• Prior experience in customer service or telephone work preferred. 

• Excellent customer service and communication skills. 

• Computer and systems proficiency with ability to multitask and adapt to supporting customers via phone, live help chats, email or other media. 

• Ability to work assigned shift for eight consecutive hours per day. Must be available for any shifts that start between 10 am and 4 pm. 

• Likely they will be assigned a start time between 11:30 am - 3:00 pm. 

Ashish Biyala

314-942-5484

How to Apply For This Position: 

Please contact Ashish Biyala on 314-942-5484

Customer Service, Paralegal, Reference Attorney, Support

To schedule an interview, please contact;

Ashish Biyala

314-942-5484