Recurring Services Co-Ordinator

Role: Service Deal Specialist / Recurring Services Co-Ordinator

Location: Livingston, Scotland (Kinly operate a hybrid culture, allowing for a mix of office/home working - Tuesday, Wednesday, Thursday in Livingston Office)

Salary: Negotiable dependent on skills and experience, plus large company benefits

Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.

We now have a new opportunity for someone to join our highly collaborative Service Contracts Team, to assist the Kinly Account Managers in supporting the growth of Kinly recurring revenue contracts, both new and established.

New service contracts are built from a defined service catalogue, with pre-defined pricing guidelines – and put together to meet specific customer and/or tender requirements.

This role covers large customer contract renewals, which involve the creation of service proposals from client standard service offers and are priced based on defined pricing strategy.

We are looking for a tenacious, conscientious and customer-focused individual who can join the team and live the Kinly values – In it together, Passionate innovators and reliable professionals!

Key responsibilities:

• Increasing new service business, being proactive in responding to requests and owning the opportunity for the service business within Kinly

• Work with Kinly Account Managers to price new service opportunities; creating service proposals from the existing service portfolio using pricing guidelines and ensuring the approval process is followed, and customer deadlines are met

• Work with 3rd parties, customers and other Kinly stakeholders to price service elements of tender responses, clarify customer's requirements for service entitlements & meet deadlines for submission to meet customer requirements

• Maintain an accurate pipeline within Kinly sales environment

• Provide accurate monthly reporting on activity in agreed reporting template

• Support the contract renewal process for enterprise customers, creating draft proposal and pricing

Skills & experience:

• Experience working in a fast-paced sales or contract management environment

• Experience with tender responses preferred

• Strong commercial awareness

• Excellent word and excel skills, working knowledge of functions for both applications required

• Excellent written English and numerical skills

• Strong proof-reading skills

• Strong attention to detail

• Good customer service skills

• Being able to think ‘Outside the box’

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email [email protected] outlining your requirements.

Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.