Recruitment Officer supporting the University of Edinburgh, UK

We are looking for a talented, dedicated professional to be a Malaysia-based Recruitment Officer for the University of Edinburgh in Scotland, UK via Grok Global Services’ Program Office. The role will be based in Kuala Lumpur, and will be fully dedicated to representing the University of Edinburgh.

About Grok Global Services

Founded in 2005, Grok Global Services is a best-in-class provider of international engagement services for higher education institutions. By joining our team, you will be working in a supportive environment full of like-minded professionals, each committed to advancing the internationalization of higher education institutions from around the world.

A pioneer of in-country staffing in the international education sector, Grok remains at the forefront of this model and currently delivers this service across Asia, Africa, the Middle East, and the Americas. The company also boasts industry-leading divisions in digital marketing and strategic consulting.

About The University of Edinburgh

The University of Edinburgh is a world-leading research university with a rich history, global outlook, and a strong commitment to innovation and impact. Consistently ranked among the top universities worldwide, it offers a collaborative, inclusive environment where staff are supported to excel in teaching, research, and professional practice while contributing to solutions for real-world challenges.

The University has ambitious plans to sustain and diversify its international intake, and this post offers an exciting opportunity for a highly professional and customer-oriented individual wishing to develop their knowledge and skills, as well as support this area of student recruitment.

About the Role

The International Recruitment Officer will support the University of Edinburgh’s international student recruitment strategy by helping to grow and diversify the student population across key markets in South East Asia.

Key aspects of the role include:

Supporting international student recruitment activity across priority South East Asia markets, including Malaysia, Indonesia, Singapore, Thailand, Vietnam, Brunei, and the Philippines

Contributing to the delivery of the University’s international recruitment strategy and broader international objectives

Working as part of the International and Postgraduate Recruitment Team (IPRT) within the Student Recruitment and Admissions (SRA) department

Reporting to the International Recruitment Manager based in Edinburgh

Supporting the planning, development, and delivery of student recruitment, marketing, and conversion activities across the region

Assisting with the identification of market opportunities and supporting initiatives designed to grow the University’s presence and student enrolments in assigned markets

Promoting the University of Edinburgh’s brand and raising its profile in international markets

Representing the University at education fairs, online webinars, and other recruitment events

Acting as a key point of contact for internal and external stakeholders, including schools and colleges

Organising and supporting recruitment events and delivering smaller-scale projects

Providing consistently high-quality customer service to prospective students and other University stakeholders

Contributing specialist advice, information, and practical support to IPRT senior management, academic schools, and relevant professional services in relation to international recruitment and market development activities

Supporting the wider South East Asia team with day-to-day recruitment activities and initiatives

The successful candidate will:

Demonstrate strong communication and stakeholder relationship management skills

Be well organised, with the ability to manage multiple activities and priorities

Be a quick learner and effective problem solver

Take a proactive, creative, and solutions-focused approach in a fast-paced international environment

Main duties and responsibilities

Other duties will include:

Undertake student recruitment and conversion activities to promote the University of Edinburgh at a wide variety of events, primarily targeting students and influencers from the assigned region.

Supporting recruitment to all undergraduate and postgraduate programmes at the University.

Supporting and training education agents and other partners in the region to ensure consistent and accurate representation of the University.

Develop and maintain excellent working relationship with agents and school counsellors in the region and delivering an excellent customer service.

Acting as a key point of contact for enquirers across the region through various communication channels.

Supporting the International Recruitment Manager, where appropriate, to complete operational plans for the region.

Guided by the International Recruitment Manager, identify market opportunities and deliver market intelligence to support recruitment objectives.

Assisting in developing appropriate marketing and messaging appropriate to attract applicants.

Contributing to conversion activities to support students throughout the recruitment cycle and enrolment.

As directed by the International Recruitment Manager, support liaison with key sponsors and other relevant partners within the region.

Supporting the organisation of University of Edinburgh recruitment and conversion events in market, as well as conferences for key stakeholders such as agents and school counsellors, both in the UK and in market.

Take on any other projects and duties that may arise related to student recruitment as required by the department.

Person Specification

Experience:

Two or more years of experience or equivalent in a role related to education or international education, with an emphasis on recruitment.

Able to write fluent emails and reports in English. Able to engage in subtle and significant conversations with senior stakeholders at the University.

Fluent spoken English, with strong verbal communication skills and the ability and confidence to present to large audiences of differing stakeholders from prospective students and their parents to funding bodies.

Knowledge of and extensive experience in the Southeast Asian region.

Knowledge and life experience with the UK education system and institutions.

Experience delivering on recruitment plans

Highly developed interpersonal skills, including cultural sensitivity and the ability to communicate appropriately with a wide variety of people, ranging from prospective students and their advisers to senior university representatives and government officials. 

Able to provide a high-level of customer service in a busy environment with a friendly and approachable manner.

Ability to work independently, and to prioritise and meet tight deadlines; self-motivated, self-disciplined and reliable. 

Personal traits:

Strong communication, able to influence others.

Excellent strategic and analytical skills

Commitment to results

Strong customer sensitivity, internal moral compass.

Honesty and personal integrity.

Attention to detail.

Intelligence and creative problem-solving.

Emotional maturity and confidence.

Hardworking, resilient and persistent.

To learn more about Grok, please visit us at our website: https://grokglobal.com/ and by following us on LinkedIn: https://www.linkedin.com/company/grokglobal/