Recruitment and Engagement Coordinator

Open Vacancy: This role is a current, active position and we are accepting applications.

Our client is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. They thrive on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.

The Recruitment and Engagement Coordinator is expected to recruit, screen, hire, train, and engage with staff in order to provide the highest quality services to clients and a positive employee experience to all employees.

Our client believes everyone deserves to age with dignity and comfort in the place they love most. Through compassionate, personalized care, they help individuals maintain their independence while supporting families and strengthening the bonds that matter most.

If you take pride in your professionalism, enjoy supporting others, and want to make a meaningful impact in your community, we’d love to hear from you.

Primary Responsibilities:
• Reflect the core values of the organization

• Answer each employment inquiry in a friendly, professional and knowledgeable manner.

• Develop and implement new recruitment strategies online and within the community.

• Schedule and conduct applicant interviews in an efficient and professional manner.

• Following the organization's Care Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all hires

• Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.

• Schedule and conduct new hire orientation and all training including training required to meet the organization's standards and additional optional training.

• Develop engagement strategies that utilize the needs to promote employee retention and satisfaction.

• Work in partnership with the scheduling department to coordinate employee schedules with an emphasis on creating high quality matches and extraordinary relationships.

• Monitor, mediate, and log all client activity utilizing the software system.

• Prepare and publish the monthly newsletter within the deadline

• Evaluate and update all orientation and training materials as needed

• Plan and successfully execute all new hire meetings

• Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA

• Maintain regular attendance at the office to execute job responsibilities

• Demonstrate open and effective communication with the franchise owner, colleagues, clients and family members.

• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process

• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Knowledge, Skills and Abilities:
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Must have an understanding of and uphold the policies and procedures established by the organization

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Must demonstrate excellent oral and written communication skills and the ability to listen effectively

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Must have the ability to work independently, maintain confidentiality of information and meet deadlines

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Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills

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Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures

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Must demonstrate knowledge of the senior care industy

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Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work

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Must have the ability to establish good working relationships with the franchise owner, office colleagues, and the community

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Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone

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Must present a professional appearance and demeanor

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Must have the ability to operate office equipment

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Must be patient and congenial on the telephone

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Must have computer skills and be proficient in Excel and Word

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Must have the availability to work evenings or weekends as required

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Must have the ability to perform duties in a professional office setting

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Must have the ability to work as a part of a team

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Must demonstrate excellent organizational skills

Education:
• High school graduation or the equivalent

• One year of related business experience or an equivalent combination of education and work experience may be considered

• Must possess a valid driver’s license

AIP Connect believes in equal opportunity. Our recruitment consultants are committed to inclusive recruitment and selection practices and will not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation.

Accessibility: If you need any accommodations during the interview process, please let us know.

Posted Salary: Actual compensation within this range will be determined based on job-related skills, relevant experience, education, and training. This range reflects base salary only and does not include eligibility for bonus program or other benefits.

For the most accurate and up-to-date details on this role, please refer directly to AIP Connect’s careers page, as third-party sites may not reflect current information.