Recreation Manager

Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.

 Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings. 

Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.

At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.

Business Performance

• Assist in the development of annual budgets and short to long range strategic planning for the operation of the Recreation
• Review daily productivity and measure Recreation actual performance to budget
• Generate monthly facility productivity report

Recreation Operation

• Ensure the establishment and execution of all departmental goals
• Assist in the development of the Recreation standard operating procedures and policy relating to safety and emergency procedures. Ensure that all team members have a complete understanding of and adherence to the policies
• Meet with group meeting planners to show Recreation facility and programs. Promote and sell customized Recreation programs to conference groups as required
• Provide and take responsibility for the professional delivery of all information via emails, telephone and in person to all potential Recreation guests
• Work with the Marketing and Communications department regarding all aspects of Recreation promotions. Assist in the implementation of marketing plans and public relations program
• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques
• Monitor scheduling of all services and special programming
• Establish professional business relationships with all vendors
• Review purchase requisitions and forward to Director of Rooms for approval
• Review and approve all invoices before payment

Team Management

• Interview, select and recruit Recreation Attendant
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

• Maintain complete knowledge of all hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management

Knowledge and Experience

• Diploma education
• Certification in massage therapy or aesthetics from a recognized school
• Minimum 2 years of experience in a supervisory position in a recreation or related field
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel & Word

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful& high-pressure situations
• A team player &builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

• Possess skills of leadership, developing, strategic thinking, problem solver. 
• Excellent communication.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and always professionally groomed.