Recovery Specialist I, Auto Collections

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.

We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.

We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

About the Role:

The Recovery Specialist is responsible for the collection of delinquent auto loan accounts that are currently or about to be assigned for repossession. This role utilizes telephone, automated dialers, and written correspondence in a fast-paced, goal-oriented collections department. You will be accountable for reducing delinquency for assigned accounts and skip tracing to locate accounts that are assigned for repossession. This is a specialized role focused on repossession.

What You’ll Do:

• Confer with customers by telephone in an attempt to collect current and past due payments, determine reasons for delinquency, and update customer information.

• Adhere to collection standards of conduct policy on all accounts including third parties.

• Follow all federal and state collections laws.

• Utilize collection skip tools to locate accounts leading to resolution.

• Recommend accounts for repossession or legal action.

• Maintain delinquent rates at or below objectives.

• Meet daily and weekly production goals (calls, repossessions, and dollars collected).

• Comply with all company policies and procedures.

• Other duties as required.

Nice to Have:

• 2+ years of experience in skip tracing within an auto finance environment.

• Familiar with repossession and skip tracing laws.

• A flexible mindset as a start-up, we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high quality work output.

• Excellent time management and work prioritization skills while managing multiple projects.

• Capability of completing assigned tasks with careful attention to detail.

• Ability to thrive in a dynamic, fast-paced and changing environment with ease and with minimal supervision.

• Excellent verbal and written communication skills with the ability to work effectively with a wide range of people.

• Proven track record of meeting and exceeding production and quality expectations.

What We Offer You:

• Great open office space

• Paid time off (PTO)

• 401K matching

• Comprehensive benefits package: Medical, dental, vision, life insurance & disability

• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation

• Paid parking or platinum pass

• New Hire Training Program

• Wellness Incentive Program

• Kitchen fully stocked with snacks and beverage

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.