Reconciliation and Dispute Officer

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.

FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities. To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch an informative video.

Roles and Responsibilities

• Logging disputes on the dispute portals and with our processors.
• Ensuring that feedback is provided on disputes logged within 5 working days.
• Refund our cardholders for accepted disputes in a timely and accurately.
• Ensuring that funds for accepted disputes are reversed to our settlement accounts.
• Resolving complaints raised by customers on the app.
• Handle other assigned responsibilities.

Requirements:
• Good analytical skills, high level of accuracy and attention to details.
• Strong Microsoft Excel and data analysis skills.
• Problem-solving skills.
• Be an effective team player with a positive attitude.
• Minimum of three (2) years experience in a similar role.
• Be Smart and agile.
• Based in Lagos.
• Experienced in financial institution, especially Fintech (ie large base of transactions), would be an advantage.
• Need for enthusiasm and interest in the role ie accounting, reporting, cost control.
• Focused on timelines and milestones; extremely organised.
• Doer mentality.
• Pay attention to details.

Benefits:
• Private Health Insurance
• Pension Plan
• Training & Development
• Paid Time Off

Recruitment Process

• A screening call with the Senior Recruiter ~30 minutes
• Technical interview with the hiring manager ~30 minutes