Receptionist/Support Staff

Mark Twain Behavioral Health (MTBH) is a private not-for-profit Certified Community Behavioral Health Organization serving Northeast Missouri since 1975 with a wide variety of services.  We strive to treat the whole person by promoting wellness as individuals work toward their personal goals of achieving a satisfying, productive and healthy lifestyle.

Mark Twain Behavioral Health is seeking a full-time RECEPTIONIST/SUPPORT STAFF for our MACON location. This full-time salaried position offers competitive pay and full benefits.  Consider joining our MTBH Team!  We offer a supportive culture of appreciation and a strong emphasis on the health and well-being of our team.

Role Responsibilities

Welcome clients, vendors and guests to our office

Welcome on-site clients to the office, determine nature of business and announce client to appropriate personnel

Answer incoming telephone calls, determine purpose of call and forward to appropriate personnel

Retrieve voice mail and forward to appropriate personnel

Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable

Receive payment for services

Contact clients to schedule appointment times

Record time and date of appointment in the electronic system

Record changes when appointments have been canceled or failed

Process incoming and outgoing requests for client-protected health information

Assist new clients with opening paperwork and assist existing clients with annual updates

Other job duties as assigned

Adherence to the MTBH Ethical Code of Conduct and all policies is required.

Qualifications

High School Diploma or General Educational Development (GED)

Ability to greet and direct people in person and via telephone

Excellent customer service, interpersonal, and communication skills 

Keyboarding and computer skills, and the ability to multitask

Ability to remain focused in a fast-paced office environment

Capability to deal with consumers politely and efficiently

Join Our Team

We offer benefit plans including health insurance with a company-paid premium for employee, Health Savings Account with annual employer contribution, 403b retirement plan with annual employer contribution; employee wellness program with financial support for a healthy lifestyle, an interest in work/life balance that includes generous amounts of paid time off plus 11 paid holidays each year, educational funds and time allowance for professional development, amazing teammates, a strong emphasis on health and wellbeing and positive work environment, celebrations of employee appreciation, focus on core company values of compassion, excellence, innovation, integrity, respect, teamwork, and wellness, with opportunities to contribute the lives of others and help people be well.

Mark Twain Behavioral Health is an equal opportunity employer and does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, military status or any other characteristic protected by law in any of its services, activities, or operations.