Receptionist - OB/GYN

At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.

Position Summary

We are seeking a professional, organized, and patient-focused Receptionist to join our OB/GYN clinic. This role serves as the first point of contact for patients and visitors and is essential to creating a welcoming, efficient, and supportive front office environment. The ideal candidate will have strong customer service skills, attention to detail, and the ability to manage administrative responsibilities while maintaining confidentiality and professionalism.

Key Responsibilities

Greet patients and visitors in a courteous, respectful, and welcoming manner

Answer, screen, and direct incoming phone calls using excellent customer service and phone etiquette

Schedule, confirm, and manage patient appointments through phone, in-person requests, referrals, and electronic systems

Verify, update, and document patient demographic and insurance information accurately in the electronic health record

Collect and reconcile patient copayments and outstanding balances according to clinic procedures

Manage electronic messages, tasks, and communications in a timely and organized manner

Review, process, and route incoming faxes and documentation to appropriate staff members

Send appointment reminders and provide preparation instructions for procedures as directed

Obtain, verify, and document required patient consent forms

Maintain and reconcile petty cash balances at the beginning and end of each workday

Assist with onboarding and training of new staff as assigned

Coordinate pharmaceutical representative visits in accordance with clinic policies

Maintain strict confidentiality of patient and employee information in compliance with HIPAA

Collaborate with clinical and administrative team members to support efficient clinic operations

Participate in value-based care initiatives and workflow improvement efforts

Perform additional duties as assigned

Qualifications

High school diploma or equivalent required

Previous experience in a medical office or customer service role preferred

Knowledge of medical terminology and front office procedures preferred

Proficiency in computer systems, typing, data entry, and office technology

Strong attention to detail and accuracy in handling patient and financial information

Ability to maintain professionalism, dependability, and a positive attitude in a clinical setting

Required Skills & Competencies

Excellent customer service and interpersonal skills

Strong verbal and written communication abilities

Ability to manage multiple tasks and prioritize effectively

Strong organizational and time management skills

Ability to remain calm and professional in fast-paced or high-pressure situations

Ability to work both independently and collaboratively within a team

Physical Requirements

Ability to sit and/or stand for extended periods

Frequent use of hands for typing, writing, and operating office equipment

Ability to occasionally lift or move items up to 15 pounds

Visual acuity to read screens, documents, and patient records

Ability to hear and communicate effectively with patients, staff, and providers