Receptionist

Department overview:

The Administration department consists of Receptionists, office administrators and personal assistants across every office in BlueCrest.

London has one receptionist, and one Head of Reception who also works on the reception desk. This role reports to the Head of Reception, who in turn reports to the Head of Facilities, based in London.

Reception is responsible for the day‑to‑day management of client‑facing areas and meeting facilities, ensuring a professional and welcoming experience for visitors. The role also encompasses a broad range of office administration responsibilities, supporting multiple teams and engaging with stakeholders across the business locally. We encourage a close working relationship with other Administrators and Receptionist in overseas offices, however the majority of the role is focused on tasks that relate to the London office operation.

Role overview:

Management of the London office Reception:

• Meeting, greeting, and welcoming clients and visitors, and directing them appropriately;

• Booking guests and visitors daily into the building management booking system (including walk-in and loading bay access visitors);

• Notifying company staff of visitor arrival;

• Managing all London office meeting room bookings, and maintaining meeting room environment/systems;

• Setting up Video Conference MS Teams and assisting when needed;

• Keeping the reception area and meeting rooms tidy and presentable;

• Answering, screening and managing incoming phone calls to BlueCrest’s main enquiry line;

• Covering incoming calls for other BlueCrest offices where appropriate;

• Arranging local and international couriers as well as external courier collections;

• Arranging taxis and private cars;

• Booking flights and accommodation for staff as required.

General office administration duties:

• Managing security access passes for: new hires, leavers, temporary staff, contractors and replacement passes (including setting up passes with photos, programming cashless vending, in house access control and building security);

• Periodic access pass and temporary pass leaver audits;

• Compiling access control reports daily;

• Liaison with Nova building reception, security, and management (including running access control reports on in house access control system);

• Liaison with contractors and cleaners visiting the office;

• Publishing weekly menus for the canteen on the intranet;

• Tracking and ordering office supplies for pantry and stationery requirements;

• Administration of Nova basement locker list, keys and cycle access;

• Ordering business cards for all offices;

• Ad-hoc administrative assistance as per business requirements;

• Ad-hoc PA assistance as per business requirements;

Experience required:

• Prior experience of working as a Receptionist/Front of house and Admin Support either within Financial Services or Hospitality;

• Excellent communications skills;

• Excellent customer service skills;

• Presentable, well mannered;

• Punctual, reliable and proactive;

• Flexible when covering periods of absence and early/late meetings;

• Ability to multi-task and prioritise workload

• A self-starter who can effectively problem solver

• Experience with Microsoft Outlook, Excel, Word, PowerPoint.

About you:

• Somebody who is passionate about hospitality

• A people person who greets new and familiar faces with a smile.

• Professional and courteous at all times and always looking at opportunities to help or improve services for the benefit of the company.

• Somebody with an eye for detail, friendly and reliable.

BlueCrest is committed to providing an inclusive environment for its workforce. As an employer, we provide equal opportunities to all people regardless of their gender, marital or civil partnership status, race, religion or ethnicity, disability, age, sexual orientation or nationality.