Receptionist/ Admin - Director of First Impressions 3 years' experience

SSC Advisors, Inc.
Overland Park, KS | Full-Time | 40 Hours per Week

At SSC Advisors, Inc., we are a professional services firm built on responsiveness, relationships, and reliability. The Director of First Impressions plays a critical role in delivering calm, organized, and professional client experience in a fast-moving office environment.

This is not a passive front desk position. It is a high-visibility, high-interaction role that requires emotional intelligence, strong organization, and the ability to pivot quickly throughout the day.

Position Overview

The Director of First Impressions is the first point of contact for clients, visitors, and team members. This individual manages a steady flow of phone calls, in-person interactions, scheduling needs, and tax-season document processing while maintaining professionalism and composure.

During peak tax season (January–April), the pace increases significantly. The environment becomes interruption-heavy, and priorities may shift frequently throughout the day. The person in this role must be comfortable managing multiple demands while maintaining a welcoming and solution-oriented demeanor.

This role works closely with tax professionals, administrative staff, and leadership to ensure smooth daily operations and timely client support.

What a Typical Day May Include

Greeting and assisting clients and visitors in a professional, warm manner

Managing a multi-line phone system with frequent inbound calls

Fielding questions and routing inquiries appropriately

Coordinating conference room scheduling and departmental calendars

Scanning, organizing, and routing client tax documents

Tracking receipt of information and following up with clients as needed

Supporting tax professionals with administrative and document-processing tasks

Maintaining an organized and professional reception area

Managing competing priorities while responding to ongoing interruptions

What This Role Requires 

This position is best suited for someone who:

Thrives in a fast-paced, interruption-driven environment

Remains calm and professional under pressure

Can shift priorities quickly without becoming overwhelmed

Communicates clearly and confidently with clients and team members

Is comfortable being the central hub of information and activity

Is comfortable with advanced technology and a paperless environment

Understands that responsiveness and follow-through are critical in professional services

Qualifications 

Required:

3+ years of recent office or administrative experience

Strong proficiency in Microsoft Office (Word, Excel, Outlook)

Curiosity around technologies that strengthen customer service

Excellent verbal and written communication skills

Demonstrated ability to manage multiple tasks simultaneously

Proven reliability and strong attention to detail

Preferred:

Client-facing or customer service experience

Experience in accounting, legal, medical, or other professional services environments

Experience supporting document-heavy or deadline-driven work

Schedule & Work Environment 

Full-time, Monday–Friday, 8:00 AM–5:00 PM

In-office position

Increased pace and workload during tax season (January–April)

This role requires consistent presence and dependability. Because this position supports daily operations and client interaction, regular and punctual attendance is essential.

Why This Role Matters 

The Director of First Impressions shapes how clients experience our firm. The right individual brings both warmth and structure creating a welcoming atmosphere while keeping operations organized and efficient.

If you are organized, adaptable, and energized by being at the center of a dynamic office environment, we encourage you to apply.

SSC CPAs + Advisors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.