Reception Team Leader
WSHGroup
Posted: March 26, 2026
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Quick Summary
The Deputy Client Reception Team Leader will assist the FOH Manager in supervising 2 team members and ensuring excellent customer service and communication, while developing and maintaining a positive and productive team environment.
Required Skills
Job Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico are currently recruiting for a Reception Team Leader, based at the offices of a high-profile law firm in the city of London.
The Deputy Client Reception Team Leader will assist the FOH Manager in supervising 2 Reception team members on site, whilst working closely with the other service partners to ensure that a seamless and consistently high level of service is provided to all employees and visitors of the firm.
The teams’ responsibilities consist of completing the reception duties on both the ground and client floor reception areas, as well as meeting room management, answering emails and calls, and other ad-hoc admin duties. 
As well as assisting the FOH Manager with the day-to-day supervision of the team, the Reception Team Leader will also support in overseeing payroll, invoicing and recruitment duties, as well as any additional ad-hoc support needed from the client.
Hours: 35 Hours per week, shifts between 8am-4pm and 9:30am-5:30pm from Mon-Fri
Salary: £37,000
Applicants must have managerial experience in a corporate environment, and they will be able to provide strong examples that demonstrate an understanding of delivering a 5-star customer journey.
This role is highly visible, and the key to its success will be the candidate’s ability to build and maintain strong relationships and standards with clients. 
What's in it for you?
• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.