Reception Services Manager

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are currently on the lookout for a Reception Service Manager (Account Manager), to lead our team based at one of the most impressive and iconic multitenant buildings in the city.

Working alongside the Account Director, the Account Manager will be responsible for overseeing everything and everyone in this innovative and clinical ground floor reception operation! 

Leading a team of 18, as they deliver a consistently efficient and slick visitor journey is the first key element of the role. Not only will they be present and visible in the operation to provide hands on supervision and guidance. They will coach, develop and guide team members, fostering a culture of excellence through personal development and professional growth.

Another key element of the role is to continuously look for ways to innovate and add value to our services. The Account Manager will meticulously watch over all service areas, spotting opportunities for improvements and implementing new processes, procedures and technology to remain trailblazers when it comes to service excellence. They will track the impact and performance of the team, spotting opportunities for further improvements by monitoring SLAs and KPIs to ensure they are met at a minimum, and surpassed where possible. They will also produce and present monthly, quarterly, and annual reports based around their findings.

Finally, the successful Account Manager will need to be personable, with the ability to create and cultivate excellent working relationships with everyone they encounter. Not only will they need to build trust and rapport with their new team. They will also need to be seen as influential with key stake holders across the operation, from the client building management team and other service partners, to the occupier’s staff and their visitors. Establishing a reputation as the go-to person when it comes to reception services!

Hours: 40 hours per week, as required from Mon-Fri.

Salary: Up to £62,000 per annum.

It is essential for the successful candidate to have led a large team, delivering a high-end reception services within a corporate environment. They will have experience of all areas of managing the team, covering the full employee lifecycle, and will have confidence to lead in everything from recruiting new team members and onboarding them, to appraisals, training, and HR processes, with guidance from the Portico central support teams.

They will be an excellent and influential communicator, with a leadership style that drives team performance, while boosting morale and creating an environment for team members to feel empowered.

They will be organised, well-presented and have a huge passion for service excellence.

Knowledge of VMS (visitor management systems) and guest services technology is incredibly advantageous in this role, as well as knowledge of property management protocols. 

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.