Reception Manager - Maternity Cover

Overall Purpose

We are seeking an experienced and proactive Reception Manager to provide maternity cover at our flagship building, 8 St James’s Square.

This is a high-visibility, front-of-house role responsible for delivering an exceptional occupier and visitor experience while ensuring the smooth day-to-day operation of the building.

You will manage one receptionist and work closely with the Facilities Coordinator and Building Manager, liaising with security, housekeeping, engineers, and contractors. The role requires a strong hospitality mindset, leadership capability, and a hands-on approach.

Duties and Responsibilities

Lead and manage the front of house area, always ensuring a professional and welcoming environment

Act as the main point of contact for all visitors, occupiers, and clients, handling queries efficiently and professionally

Manage and support the receptionist, including scheduling, performance, and day-to-day guidance.

Liaise closely with facilities, security, housekeeping, engineers, and contractors to ensure seamless building operations

Oversee visitor management system, reception processes, and documentation, ensuring accuracy and compliance

Handle incoming calls and enquiries, including managing sensitive or challenging situations

Complete daily, weekly and monthly reporting of occupancy levels

Conduct daily operational checks and ensure adherence to site policies and health and safety requirements

Build and maintain strong relationships with occupiers, stakeholders and building management teams.

Promote a positive, professional and customer-focused team culture

Events & Engagement

Support the coordination of small – scale events and seasonal activities (e.g. International Woman’s Day, Valentine’s Day, Eid, Easter, Chinese New Year)

Work with Facilities Coordinator to develop and deliver future events and occupier engagement initiatives

Bring fresh ideas and creativity to enhance the overall workplace experience

Knowledge and Skills:

Experience in reception management, front of house or facilities environment

Strong hospitality or customer service background (essential)

Experience managing or supervising a team

Excellent communication and interpersonal skills

Proficient in Microsoft Office (Word, Excel, PowerPoint)

Highly organised with strong attention to detail

Proactive, adaptable and confident in a client facing role

Strong problem-solving skills and ability to take initiative

Excellent punctuality

Additional Information

This role is ideal someone who enjoys being at the heart of building operations, thrives in a client-facing environment, and is keen to contribute ideas to improve the overall occupier experience.