Reception Manager
WSHGroup
Posted: March 26, 2026
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Quick Summary
We are seeking a Reception Manager to manage our London office locations, ensuring seamless day-to-day operations and exceptional customer service.
Required Skills
Job Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
The successful Reception Manager will be highly motivated and proactive to lead the delivery of two reception areas across two buildings.  The Reception Manager will cover one building whilst overseeing a receptionist who covers the other.  This leadership role involves overseeing front-of-house operations - meet and greet, booking and managing events and pop ups whilst always ensuring an exceptional client and visitor experience.   As the primary liaison between the client, operations, and on site teams, the Reception Manager will coordinate projects, track timelines, and implement innovative service improvements. The role also requires the ability to resolve challenges effectively, build strong stakeholder relationships, and uphold the highest standards of service excellence.
Hours: 40 hours per week, Mon-Fri 07:00 am to 19:30 pm
Salary: £36,225
The ideal candidate will have experience in leading teams and leading front-of-house operations, ideally in a corporate environment. Proven ability to coordinate and oversee the service and meet expectations of clients who are new to Portico services, ensuring smooth transitions and high service standard is essential. Previous experience within managing client relationships, resolving service issues, and driving continuous improvement is desirable.
And someone who has a strong desire and ability to manage, source and arrange small events in the lobby area and pop ups.
What's in it for you?
• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.