Reception and Booking Officer

Maximum term opportunity until 30 June 2026
Part-time – Mondays, Tuesdays, and Wednesdays
Townsville location
About us
Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role
The Wellbeing Centre provides welcome home away from home accommodation for patients and their carers, who travel from some of the most remote parts of Far North Queensland to receive medical treatment. The Reception & Bookings Officer provides responsive customer service and administration support to the Wellbeing Centre.

What you will bring

Experience working alongside First Nations people/communities on activities/partnerships or initiatives
Experience working in an office/hotel or health environment providing administrative support and reception services
High level of communication and customer service skills
Sound level of computer literacy in a variety of software packages, in particular Microsoft applications, and experience with a reservations management system desirable
Experience in handling financial transactions
Time management and organisational skills with the ability to multi-task and work under pressure with sound attention to detail
Current employee Blue Card and a valid Driver’s License
Why work with us?
Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability.
Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have.

Benefits that act for you, while you act for humanity
Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs.
Career development: Access to ongoing learning, training, and development courses

Further information
This role is covered by the Social, Community, Home Care and Disability Services Award - Level 2. Hourly rate from $34.58 + superannuation + salary packaging.

For additional enquiries, please contact Sharryn Fahy on 0414 327 698 for a confidential discussion.

Applications close: Friday, 19 December 2025

We are advertising over the holiday period, but will be reviewing applications as they come in. We reserve the right to employ before the close date, although the expected commencement date for this role is currently Monday, 12 January 2026.

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.

Job Ref #13116

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.