Real-Time Analyst

Panoptyc

Philippines Remote permanent

Posted: March 13, 2026

Job Description

Location: Remote

Team: Loss Prevention

About Panoptyc
At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.

About the Role

We are seeking a Real-Time Analyst (RTA) to serve as the "air traffic control" of our Loss Prevention operations. This role is built for a data-driven specialist who thrives in high-velocity environments and can manage complex work queues in real-time.

You will be responsible for ensuring our global staff capacity aligns perfectly with incoming task volumes. Your mission is to eliminate bottlenecks, safeguard our SLAs, and ensure that every AI-detected event is reviewed with maximum efficiency.

What You’ll Own

• Capacity Management: Track staff capacity and task allocation throughout the day, adjusting priorities as volumes shift or staffing levels change.

• Queue Monitoring: Monitor real-time work item queues across multiple verticals to ensure no task is left behind.

• SLA Safeguarding: Identify and escalate processing bottlenecks or SLA risks to leadership before they impact the customer.

• Intraday Reporting: Provide high-frequency reporting on productivity, throughput, and queue health to keep the operation informed.

• Operational Partnership: Work hand-in-hand with operations managers to redistribute workloads based on real-time staffing and volume data.

• Working hours: Wednesday–Sunday.

Who You Are

• Experienced: 1–3 years of experience in a back-office or operations environment, specifically in a Workforce Management (WFM) or Real-Time Analyst capacity.

• Analytical: Highly analytical and comfortable working with large data sets to draw actionable conclusions on the fly.

• Excel Expert: Proficient in Excel (pivot tables, complex formulas, and data manipulation) to build and maintain tracking tools.

• Clear Communicator: Able to translate complex data findings into simple, operational recommendations for managers and team leads.

• Agile: You remain calm under pressure and can pivot strategies quickly when volume spikes or technical issues arise.

Nice to Have

• Experience in Loss Prevention, security monitoring, or AI-video analytics environments.

• Familiarity with specialized WFM software and real-time dashboarding tools.

• Experience working in a global, 24/7 remote environment.

Why Panoptyc?

• Impact: Your work directly determines how fast we catch theft and protect our clients' bottom line.

• Innovation: Work at the intersection of human intelligence and cutting-edge computer vision.

• Growth: Join a fast-growing team where operational excellence is recognized and rewarded.

• Global Culture: A collaborative, remote-first environment with teammates across the globe.

How to Apply

Ready to revolutionize retail security and drive customer success for some of our biggest clients? Apply at: https://jobs.ashbyhq.com/Panoptyc/d7c21cd5-7696-4899-9214-10c887bda5b2

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.