Real Estate Concierge & Partner Specialist

Real Estate Concierge & Partner Specialist

Full-Time | In-Office | Calgary, Alberta

At the Justin Havre Real Estate Team, our commitment to our clients doesn’t end at the closing table. We believe that owning a home should be an exceptional experience, and we are dedicated to being the primary resource for our clients’ home-ownership journey.

We are hiring a Real Estate Concierge & Partner Specialist. This dual-focus role is responsible for two critical pillars of our business: maintaining high-touch relationships with our VIP Client community and building a world-class network of vetted home service professionals. You will be the bridge between our clients' home needs, our trusted partners, and our internal Sales Team.

The Role

This is a communication-centered and relationship-building role. Rather than high-volume cold calling, you will focus on high-quality interactions with our established VIP Clients to ensure they feel supported and identifying top-tier home service providers to join our exclusive network.

A vital part of this role is internal communication. You ensure that our Real Estate Agents stay fully informed about their clients’ needs. By maintaining a seamless flow of information in our CRM, you empower our agents to provide a unified, "white-glove" experience that reinforces why we are the #1 team in Canada.

What You’ll Do

Proactive Client Outreach: Connect with VIP Clients to check in on their home-ownership needs and offer assistance with home-related services.

Vendor Acquisition & Vetting: Research, interview, and sign new home service partners (contractors, painters, etc.). You are responsible for ensuring every partner meets our high standards of quality and reliability.

Agent Integration & CRM Management: Maintain meticulous notes in our CRM for both the client and the assigned Real Estate Agent. Ensure agents are updated on what services their clients are seeking so they can provide informed, personalized follow-ups.

Service Coordination: Act as the primary point of contact when a client needs a referral, ensuring a seamless "warm hand-off" to one of our vetted partners.

Quality Control: Follow up with clients after service is completed to ensure our partners are maintaining the high standards of the Justin Havre brand.

Identify Real Estate Opportunities: Listen for "Trigger Events" (renovations, growing families, downsizing) and relay these insights to the Sales Team to support repeat and referral business.

Maintain the "Circle of Care": Ensure that every interaction—whether with a client, a vendor, or an agent—is professional, helpful, and organized.

Who This Role Is Ideal For

This role is perfect for a "professional connector"—someone who is as comfortable negotiating a business partnership as they are collaborating with an internal sales team.

Strong candidates often come from:

Vendor Management or Procurement

Account Management or Client Success

Real Estate Administrative or Transaction Support

Property Management

Luxury Hospitality Management

You are a great fit if you:

Are a Relationship Architect: You enjoy building long-term trust rather than just chasing call volume.

Have High Standards: You have a "detective’s eye" for vetting vendors and won't settle for mediocre service.

Are a Communication Pro: You understand that "closing the loop" with internal agents is just as important as the client call itself.

Are Detail-Oriented: You take pride in a clean, updated CRM that tells a clear story of the client’s journey.

Enjoy a Diverse Day: You like a mix of research, outbound calls, and internal collaboration.

What We Offer

Stability: Full-time, stable position with the #1 eXp Realty team in Canada.

Professional Environment: A supportive, high-performing culture where your work directly impacts client loyalty.

Compensation: Competitive base salary.

Growth: An opportunity to build and "own" the vendor network for a top-tier real estate team.

How to Apply

If you are a driven professional who enjoys building networks and providing elite client care, we would love to hear from you.

Apply today to help us redefine the home-ownership experience.