RBF Admissions Manager - Seasonal

****THIS IS AN INTERNAL POSTING****
    PLEASE ONLY APPLY IF YOU MEET THE REQUIREMENTS OF POSITION AND ARE A CURRENT EMPLOYEE

Pay Rate:  Starting at $18.25 per hour 

Hours:  Varies  

JOB SUMMARY

Under general supervision of the Aquatics Operations Supervisor, the Admissions Manager is responsible for supervising the Rainbow Falls Waterpark Admissions area, Cashier staff, and the majority of Customer Service at the Park.  The Admissions Manager is hired as a seasonal employee, spanning Memorial Day through Labor Day. Work is performed at a self controlled pace but may vary depending on the demands of the situation at hand.

ESSENTIAL JOB FUNCTIONS

Supervise, train, and evaluate Cashiers

Manage the Admissions operations at Rainbow Falls Waterpark during open swim, programming, and special events

Work in conjunction with the Pool Manager to oversee and assist in emergency procedures and evacuations

Schedule cashiers and respond to coverage needs in daily schedule

Oversee admissions operations including processing Point of Sale transactions, selling daily admission and memberships, as well as registering participants for programs. 

Oversee cash operations including verifying accuracy of end of shift deposits, creating change requests, and managing cash strips

Complete daily documentation and paperwork, including submitting work orders for necessary repairs and maintenance

Possess a working knowledge of all Park District facilities, programs, and pricing with an emphasis on Aquatics facilities, programs, and pricing

Measure Rainbow Falls patrons and give each person the appropriate wristband

Clean and organize the front lobby and workstation

Bring and use proper sun protection on every shift that includes time outdoors

OTHER JOB FUNCTIONS

Organize and  inventory merchandise and wristbands

Communicate with all Park District personnel, including security, aquatic staff and party staff as needed

Go beyond the expected to provide exemplary customer service to patrons, including sharing information about the pool rules, EGPD programs, facilities, and events, and answering questions

Perform the job safely and in compliance with Park District policies, procedures, work and safety rules

Be familiar with the safe operation of any equipment necessary in accomplishing required tasks

Responsible for other duties as deemed appropriate by the Aquatics Supervisors or Aquatics Manager

Follow all Federal and State Labor Laws

SPECIAL CONSIDERATIONS

Must work under supervision and direction of the Aquatics Supervisors and the Aquatics Manager 

Responsible for the majority of daily customer service interactions at Rainbow Falls Waterpark, including deescalating conflict

Able to work under stressful situations including the ability to respond quickly and accurately to any and all emergencies

Must work closely with co-workers

Subject to modified/flexible work schedule

Subject to both inside and outside environmental conditions

Ability to lift up to fifty pounds

Work in a wide range of weather conditions which can include cold, rain, and extreme heat

The Admissions Manager must be safety conscientious and use good judgment at all times 

MINIMUM QUALIFICATIONS

Excellent communication skills

18 years of age or older (preferred)

Comfortable learning and navigating point of sale, member check in, and program registration software

CPR Certification or ability to obtain within 90 days of hire

Ability to maintain positive and effective working relationships with other employees

Must have worked as a Lifeguard at Rainbow Falls Waterpark for one full summer

EDUCATION AND EXPERIENCE

Minimum 2 years of Cashier and Customer Service experience

Elk Grove Park District is an Equal Opportunity Employer

Summary of Benefits