RAMS Engineer (Customer Support)

Sécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world’s leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial systems. The name Sécheron Hasler Group is synonymous worldwide with Swiss quality and represents a leading reference for state-of-the-art products supplied to the market.

With more than 1300 employees worldwide, we are where our customers are, supplying approved products in our customers’ countries or markets and providing supply chain and customer services locally.

Responsibilities

As a RAMS Engineer providing global support:

• Preparation of customer-oriented RAMS documentation, including FMEA, MTBF, and LCC
• Developing and maintaining a REX database for Sécheron products
• Integration into project teams
• Collaboration with the RAMS R&D specialist (Geneva)

As a Customer Support Engineer responsible for Germany, Austria, and the Netherlands:

• Pre-sales customer support, including specification compliance verification, customization studies, and project documentation preparation
• Generic technical customer support for all inquiries about installation, use, or maintenance
• After-sales customer support, including investigation and quality reporting

Requirements:
• University degree (or equivalent) in Electricity, Electronics, or Mechanics
• Fluent in spoken and written English and German, with excellent reading and writing skills
• At least three years of experience in RAMS activities
• At least three years in the railway industry
• Knowledge of EN 50126, EN 50128/EN 50657, EN 50129 is an advantage
• Good knowledge of programming (e.g., Visual Basic) is an advantage
• Mentally flexible and eager to learn
• Ability to work autonomously as well as in a team, with a desire to share specialized knowledge
• Rigorous mindset and structured approach
• Customer-oriented attitude
• Willingness to travel frequently (approximately once per month) for technical meetings or site investigations, and occasionally to the headquarters (Geneva) for in-depth product training

Benefits:
We have flat hierarchies and encourage direct communication between departments and management levels. This allows us to make decisions quickly.

We give our employees full responsibility for their work tasks. We encourage all employees to take initiative and contribute to the operational excellence of the company, and we provide ample opportunities for them to achieve their personal and professional growth goals.

A valid work visa is required to apply for this position; unfortunately, we do not offer sponsorship.

Do you have a positive attitude and are you looking for a stimulating and rewarding work environment? If so, we look forward to receiving your application.

Sécheron Hasler Group is committed to creating a diverse and inclusive environment and welcomes applications from all sectors of the community.

For more information, please visit our website: https://www.secheron.com/