Rack Configuration Technician III

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Join a cutting-edge team supporting the AI and liquid cooling revolution. As a Configuration Technician, you will follow platform documentation, processes, and production defaults to apply customer-specific, order-specific, and hardware-specific software. You’ll work hands-on with the latest technologies from NVIDIA, Dell, Cisco, and other leading OEMs.

Duties/Responsibilities :
• Build and configure computer servers based on engineering-provided data sheets and system requirements.
• Perform basic troubleshooting for hardware defects, logical issues, and system errors across a wide range of technologies.
• Assist L1 and L2 technicians with troubleshooting.
• Escalate issues as needed through Jira.
• Install and configure operating systems and related software.
• Flash BIOS and firmware on various hardware platforms.
• Power on data center racks using PDUs to perform tests outlined by engineering.
• Configure, upgrade, and test network switches.
• Load and purge liquid for data center racks and servers while following proper safety precautions.
• Work independently to resolve technical challenges with minimal documentation.
• Assist in optimizing work instructions and technical documentation.
• Harvest data correctly based on instructions given.
• Train new and existing employees.
• Create service tickets with OEMs such as Dell
• Assist professional services teams with troubleshooting.
• Collaborate cross-functionally to support other departments as needed.

Education and Experience :
• Ability to read and write English, follow verbal instructions and use simple math.
• Four years or more of experience in a fast-paced manufacturing facility
• Experience with computer hardware
• Experience with Microsoft office products

Preferred Experience:
• Experience assembling and configuring data center racks.
• Familiarity with liquid cooling systems and high-performance computing environments.
• CCST Certification
• CompTia Server+

Knowledge, Skills, Abilities :
• Strong attention to detail and task prioritization.
• Ability to work independently and under pressure.
• Excellent teamwork and communication skills.
• Proactive problem-solving and issue resolution.
• Commitment to maintaining 5S and other operational standards

Physical Requirements :
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.