R12 CRM Functional Consultant

Warm Greetings!

My name is Srinath and I am a Sr. Technical Recruiter with Avance Consulting.  We are a leading consulting company and have been in consulting business for last 10 years. We are primary vendors to several Fortune 1000, Investment Banks and Financial companies. 

I found your resume on one of the job boards and it looks to be a good fit for an open position we have. Please review the job description listed below. If you are interested, please respond with your updated resume or give me a call on 732-276-9933 Ext 238 at your earliest convenience. If you are not looking for new roles, please forward this email to someone either from your professional network or friends who are looking for new opportunities since we have an excellent referral program.

Hi,

I hope you are doing good.

I have Opportunity with one of my client, please find below Job Description for your review. If you are interested please forward me your updated resume along with your contact details to discuss further

Role:  R12 CRM Functional Consultant
Duration: Full Time / Permanent
Location:  Austin, TX

Desired Skills & Experience
Required

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 5 years of experience with Information Technologies

Key Skills:

• Experience of several Oracle EBS R12 upgrade, implementation and support projects.
• A minimum of 5 Years of experience working extensively on the following R12 Oracle CRM modules.
o Oracle Service Contracts
o Oracle Field Service
o Oracle Tele-service
o Oracle Install Base 
o Oracle Customer Support
o Oracle Sales Intelligence 
o Oracle Depot Repair  
o Oracle Sales 
o Oracle ASO Service 
o Oracle Service
• Sound understanding of other EBS modules which interact with the CRM modules like Accounts Receivables, Order Management, Inventory etc.
• Ability to author excellent customer facing artifacts like Functional Design Documents, Test Scripts, Configuration Documents etc
• Excellent communication and relationship building skills with business users, development teams, third party vendors and system administrators.
• Excellent problem solving and analytical skills
• Excellent time management and multi-tasking skills

Job Description:

• Participate in Knowledge Transition sessions with the Business Users to understand the As Is business process flows
• Update Functional Design Documents, Configuration Documents as needed.
• Prepare SIT and UAT test scripts.
• Analyze and provide solutions to the defects raised during SIT,UAT and
post Go-live support period. Work with the development team to get the
defects fixed and deployed.
• Perform the needed configurations for the CRM modules during SIT, UAT and cut-over.
• Prepare end-to-end business process training material and deliver the training to the business users.
• Post go live, conduct transition sessions, for the CRM business processes, with the client EBS support team
• Provide functional support to the development team, as needed, throughout the project duration.
• Liaise with the end-users to understand their concerns and provide meaningful solutions, as and when needed.
• Experience and desire to work in a management consulting environment that requires regular travel

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

All your information will be kept confidential according to EEO guidelines.